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Can not connect to internet. D5of-e1, Tv works fine. It

Customer Question
Can not connect to...

Can not connect to internet.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

D5of-e1

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv works fine. It dioes not recognize belkin roter.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Two days. No storms etc. Tv is 3 mo old.

Technician's Assistant: Anything else you want the Expert to know before I connect you?

Does not recognize router password ***** it has been entered several times correctly. I hz

Submitted: 10 months ago.Category: Networking
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Answered in 1 minute by:
9/25/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 41,221
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,

I'm sorry about the issue. What's the exact error or message?

What's the model of your Belkin router?

Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Can you please disconnect the power cord from your Belkin router for a few minutes, then reconnect. Then wait a few minutes, then turn off the TV for a minute, then disconnect the power cord from the TV for a minute, then re-connect, then turn on the TV and try again?

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Can you please check at the back / bottom of your Belkin router for the model of it?

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Was it working fine previously? Or is this a new TV or new router?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 10 months ago
Tv 3 mo. Old Model D50f-E1, SN LTMWVTETO951178.. Belkin router model F9K1009V2 Internet is working with another tv set. I tur
ed off the set disconnected power on setas wellas router. Tv does not recognize router signal.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

Thank you for replying back. To confirm, you did disconnect the power cord from the Belkin F9K1009v2 router for a few minutes, then re-connect.

Does the TV detect / show your Wi-Fi / wireless network name?

Are you able to check / confirm your Belkin's Wi-Fi / wireless passphrase / key / password? (It is case-sensitive.)

Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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