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I am trying to connect a wireless printer but it continues…

Customer Question
I am trying to...

I am trying to connect a wireless printer but it continues to not be recognized by my home network. I have a Mac and it is an "air printer" so supposed to work. Wondering if my wireless router is an older model that does not support wireless printing. But how to tell?

Technician's Assistant: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?

I've turned it off but not unplugged it - is there a difference?

Technician's Assistant: What happened right before this popped up?

Nothing?

Technician's Assistant: What troubleshooting have you tried?

The printer setup takes you through several different ways to set it up if it is not immediately recognized. Buttons to push in a certain sequence on both the printer and router. No luck. I wonder if I connect my computer to the router via USB if that would make a difference.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No... do you think it's something they can assist with?

Submitted: 7 months ago.Category: Networking
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Answered in 3 minutes by:
9/24/2017
Network Technician: Kris R, CCIE replied 7 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
I've tried twice to connect the printer.
Network Technician: Kris R, CCIE replied 7 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 7 months ago
Not currently at home but will try later and get back to you if that's OK.
Network Technician: Kris R, CCIE replied 7 months ago

Okay that's fine let me know

Regards

Kris

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