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I recently changed my mosem at home to a Fibe TV. I lost ny…

Customer Question
Hello I recently changed...

Hello I recently changed my mosem at home to a Fibe TV. I lost ny Dlink DNS 321 connection. how can restore it?

Technician's Assistant: How much experience do you have with this particular D-Link product?

Not much

Technician's Assistant: What happened right before this popped up?

What do you mean?

Technician's Assistant: What confuses you?

I cannot access the information stored on the server.

Technician's Assistant: What troubleshooting have you tried?

Sorry, but I don't know where to start.

Submitted: 10 months ago.Category: Networking
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Answered in 3 minutes by:
9/23/2017
Network Technician: Kris R, CCIE replied 10 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
One year almost
Network Technician: Kris R, CCIE replied 10 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 10 months ago
Is there another way? Can hou walk me through it
Network Technician: Kris R, CCIE replied 10 months ago

What's the serial number?

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Customer reply replied 10 months ago
p1v729c002839
Network Technician: Kris R, CCIE replied 10 months ago

You would be better contacting there support as this is till under a warrenty agreemnt

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Customer reply replied 10 months ago
Who are u referring to? d link?
Network Technician: Kris R, CCIE replied 10 months ago

Yes

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Customer reply replied 10 months ago
Do you have a contact number?
Network Technician: Kris R, CCIE replied 10 months ago

Yes: 1-***-***-****

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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Customer reply replied 10 months ago
This number does not exist
Network Technician: Kris R, CCIE replied 10 months ago

That's odd. You can always use there web-form: http://us.dlink.com/contact-d-link/

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Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
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Experience: IT Manager at Wood Group PSN

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