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My Q-see QC5416 cameras are not working on the remote

Customer Question
Hi my Q-see QC5416...

Hi my Q-see QC5416 cameras are not working on the remote program

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Q-see 5416 and about 13 months old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 2 weeks

Technician's Assistant: Anything else you want the Security Expert to know before I connect you?

My address is : bobav4.myq-see.com and I think my static I.P got changed somehow.

Submitted: 9 months ago.Category: Networking
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Answered in 3 hours by:
9/23/2017
Network Technician: Dan, Network Administrator replied 9 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,476
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you checked to see if your IP address has changed?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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