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I am trying to connect a PIXMA MG7720 printer to my home…

Customer Question
I am trying...

I am trying to connect a PIXMA MG7720 printer to my home network. It is not finding the network on its own so i have to do it manually. It is asking for the MAC address. I have have done that on my windows 8.1 PC two different ways, gotten 2 different MAC addresses and neither is one that shows up in the printer defaults (there are three to select from on screen). Even if I can select one of those 3, the next thing I am asked for is a passphrase. I don't know where to find that. If I had that, I would not mind trying it with each of the three available MAC addresses

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I am on a PC

Technician's Assistant: What happened right before this popped up?

Before what popped up?

Technician's Assistant: What troubleshooting have you tried?

I have been online trying to find my MAC address and passphrase

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

The printer asks if I am using one wifi router or multiple wifi routers. I am selecting only one. If I select multiple, it is sending me right to the passphrase question

Submitted: 8 months ago.Category: Networking
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Answered in 1 minute by:
9/21/2017
Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,137
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. Is it asking for the passphrase on the printer's screen or on the computer's screen?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago

Was it working fine previously? Or is this a new printer or new computer or new internet service / internet modem / router device?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 8 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
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