How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 38526
Experience:  20 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now
A new question is answered every 9 seconds

Forgot password. I just got a new computer wife cant get on

This answer was rated:

forgot password
JA: When did you last reset your username and password?
Customer: i just got a new computer wife cant get on her kindle
JA: What happened right before this popped up?
Customer: asking for password
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no

Hi there and welcome

Can you tell me please for which service or devices this password ***** *****?

Please let me know

Richard and 3 other Networking Specialists are ready to help you
Customer: replied 1 month ago.
linksys

Thank you

Are you talking to me on a windows or mac computer?

Customer: replied 1 month ago.
windows

Thank you

Click this link, click I agree and run the file please

http://www.justanswer.com/remotedesktop/join.aspx?Session=3d093db8-6423-409f-b96e-f6cf777f1e9e

Customer: replied 1 month ago.
this is not working cancel

It will work, you just need to click the link, click I agree

A file downloads to your computer, click on the file and that is it.

I will be connected