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Forgot password. I just got a new computer wife cant get on…

Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: When did you last reset your username and password?

I just got a new computer wife cant get on her kindle

Technician's Assistant: What happened right before this popped up?

Asking for password

Technician's Assistant: What troubleshooting have you tried?

None

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Answered in 5 minutes by:
9/21/2017
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,274
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

Can you tell me please for which service or devices this password ***** *****?

Please let me know

Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,274
Experience: 20 years consulting in the IT industry with Networking
Verified
Richard and 87 other Networking Specialists are ready to help you
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Customer reply replied 10 months ago
linksys

Thank you

Are you talking to me on a windows or mac computer?

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Customer reply replied 10 months ago
windows

Thank you

Click this link, click I agree and run the file please

http://www.justanswer.com/remotedesktop/join.aspx?Session=3d093db8-6423-409f-b96e-f6cf777f1e9e

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Customer reply replied 10 months ago
this is not working cancel

It will work, you just need to click the link, click I agree

A file downloads to your computer, click on the file and that is it.

I will be connected

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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