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I've tried to connect my printer to my laptop via wi fi.

Customer Question
Hi I've tried to...

Hi I've tried to connect my printer to my laptop via wi fi.

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Windows 10Toshiba with Epson printer

Technician's Assistant: What happened right before this popped up?

I don't know, I pressed the wps on my 4 port belcome modem as instructed by the printer, the printer said it was connected but my computer is not recognising it.

Technician's Assistant: What troubleshooting have you tried?

I've tried pretty much everything, this problem has gone on for days.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No I think I need to speak with an expert. thanks

Submitted: 8 months ago.Category: Networking
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Answered in 5 minutes by:
9/21/2017
Network Technician: Richard, Network Specialist replied 8 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 45,395
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

Can you tell me please what exactly happens when you try to connect to the printer?

What error do you get?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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