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I need to know if I have email service through you? My email…

Customer Question
I need to know...

I need to know if I have email service through you? My email just quit working when I moved and switched to Comcast/Xfinity.

Technician's Assistant: What's the make/model of your device? How old is it?

I don't know. I had service through Centurylink until I moved. When I told them I was using Comcast/Xfinity for TV, phone, and internet services my email stopped working. If I am getting email with my internet service then I need the email address I should use.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Five days. I asked my son who is computer savvy about it and he thought it simply was that Centurylink had disconnected my email because of the change to Comcast.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't think so.

Submitted: 11 months ago.Category: Networking
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Answered in 25 minutes by:
9/20/2017
Network Technician: UranNet, Network Administrator replied 11 months ago
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

What kind of help do you need with your email? Do you want to setup a new account with new provider?

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Customer reply replied 11 months ago
First I need to know if email service is included in my bundle of TV, phone, and internet with Comcast/Xfinity.
Customer reply replied 11 months ago
It shouldn't cost me anything to find out if email is included with my bundle of services with Comcast!
Network Technician: UranNet, Network Administrator replied 11 months ago

Yes, email is included with service as long as you have the the service.

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Network Technician: UranNet, Network Administrator replied 11 months ago

We charge for our answers

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Customer reply replied 11 months ago
Is there a telephone number to Comcast?
Network Technician: UranNet, Network Administrator replied 11 months ago

Yes, please follow this link : https://www.xfinity.com/support/contact-us/

Click on Get A Call and Comcast Agent will call you

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