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I'm trying to connect my n600 db to my ps4 but it not

Customer Question
I'm trying to connect...

I'm trying to connect my n600 db to my ps4 but it not connecting

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Yes everytime I do it. It's said internet connection failed

Technician's Assistant: What happened right before this popped up?

The obtain IP address was successful

Technician's Assistant: What troubleshooting have you tried?

Restarting the n600 wi-fi dual band router and my ps4

Submitted: 11 months ago.Category: Networking
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Answered in 1 hour by:
9/20/2017
Network Technician: Pete, Networking Engineer replied 11 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,650
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 11 months ago

Have you already installed and configured the N600DB or are you trying to set it up for the first time?

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Customer reply replied 11 months ago
Set it up for the first time
Network Technician: Pete, Networking Engineer replied 11 months ago

Do you have an existing router? Does it work ok?

What is the status of the lights on your N600DB?

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Network Technician: Pete, Networking Engineer replied 11 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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