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Cable modem keeps locking up.All lights are on solid. Then…

Customer Question
Cable modem keeps locking...

Cable modem keeps locking up.All lights are on solid. Then you have to reboot cable modem. I have neighbors that have modems. And I think might be the problem. I have to reboot about once a week

Technician's Assistant: Can you describe your network setup (devices and cables used)?

I am on spectrum cable system. Have two labtops I have an I pad and two cell phones. and one netgear ext6100 extender

Technician's Assistant: What happened right before this popped up?

Cable modem just locked up. all of sudden

Technician's Assistant: What troubleshooting have you tried?

None. I just reboot the cable modem.I all so have secuity system that uses the cable modem

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

That is it

Submitted: 11 months ago.Category: Networking
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Answered in 4 minutes by:
9/19/2017
Network Technician: Kris R, CCIE replied 11 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
about a month
Network Technician: Kris R, CCIE replied 11 months ago

Can you give me the make and model of it?

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