Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Not connected to the internet, what is a ping test, don't…

Customer Question
Not connected to the...

Not connected to the internet

Technician's Assistant: Have you tested the connections by doing a ping utility test?

What is a ping test

Technician's Assistant: What happened right before this popped up?

Don't understand

Technician's Assistant: What confuses you?

What is a ping test

Technician's Assistant: What troubleshooting have you tried?

Connected the base station turned everything on followed the new sys setup

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Everything worked before the 30 day free point run out and I got a one year subscription but I could don't get it on line

Submitted: 11 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 4 minutes by:
9/19/2017
Network Technician: Moses C, System Administrator replied 11 months ago
Moses C
Moses C, System Administrator
Category: Networking
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with? How long has this been an issue?
What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

Ask Your Own Networking Question
Customer reply replied 11 months ago
no I want you to check and if my basic subscription is in force,and don't charge my card
Network Technician: Moses C, System Administrator replied 11 months ago

you may contact customer service for subscription related questions

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 11 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,937
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
Something went bad with my internet provider last week. they
Something went bad with my internet provider last week. they were changing over to a new system and I had no internet for 3 days. The Bendbroadband techs (3 of them) finally have me on line with ether… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My base station would not reset, I don't understand it is
my base station has a green light but my internet cannot discover th … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have the Belkin AV500 Network Adaptor which has been
Hi I have the Belkin AV500 Network Adaptor which has been working OK until 4 days ago The Ethernet claims no connectivity. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It's a new set up, ARLO WIRE FREE,I don't seem to be able to
It's a new set up, ARLO WIRE FREE,I don't seem to be able to connect mobile or computer to router. Green internet light not coming on. Ian … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I need to Access my router from my computer and ensure the
i need to Access my router from my computer and ensure the ports 80 and 443 are unrestricted mac time capsule. No idea how to do this … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a Dell Vostra desktop with Intel Quad4 i3 processor
I have a Dell Vostra desktop with Intel Quad4 i3 processor with Win7 Pro OS. One day the internet connection worked (hard wired Ethernet cable) and the next day it didn't. I tried different ports in t… read more
Cody
Cody
Computer Science
2,431 satisfied customers
got a Linksys G 2.4 GHz router and it barely has a signal (1/2
got a Linksys G 2.4 GHz router and it barely has a signal (1/2 of the first bar) having problems surfing the web and opening new windows. I just updated my modem with the cable company thinking that t… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a Dell studio 17 and Inspiron 15. a few days ago my
I have a Dell studio 17 and Inspiron 15. a few days ago my 17 could not connect to the internet. It finds the router, but responds with 'no internet connection'. also my mcafee firewall won't turn on.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Windows cant communicate with the device or resource (primary
Windows can't communicate with the device or resource (primary DNS Server) Problems with wireless adapter or access point… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Hi. I have a PowerBook G4 running 10.4.11. Everything works
Hi. I have a PowerBook G4 running 10.4.11. Everything works great - no problem. Until I decided to dump my DSL service and go with cable internet service with Cox. The cable modem is a Motorola SURFbo… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have a sony lap top and I cant connect to the internet.
I have a sony lap top and I can't connect to the internet. My wireless network is working. I ran diagnostics and the error message is "Cannot Connect with Primary DNS Server (68.87.85.102)." What do I… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can not get internet connection with WRT54G ver 6 router.
I can not get internet connection with WRT54G ver 6 router. THE internet works without the router. I followed the powered off all devices the powered on first dsl modem, then router and then computer.… read more
Wes
Wes
Linux and Security Administrator
Bachelor\u0027s Degree
57 satisfied customers
I have a Linksys Wireless-G Broadband Router, Model WRT54G
I have a Linksys Wireless-G Broadband Router, Model WRT54G that has worked fine for about three years. Three days ago I was working online when I suddenly lost my internet connection. This happens fro… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
We purchased an iMac Extreme to connect two computers in the
We purchased an iMac Extreme to connect two computers in the same household. The computer upstairs has a modem and is connected by ethernet. The second computer on the lower level has been using an ai… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have 2 cp hooked up to your rt31p2 router. My wifes cp is
I have 2 cp hooked up to your rt31p2 router. My wifes cp is not getting a signal. I have switched the wires to different ports but still no signal for heer. Could the router cause this problem. I've h… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I could not get on line ! I disconnected the cable from the
I could not get on line ! I disconnected the cable from the router and connected it directly to the pc bypassing the router. got on line OK. Is there something that needs to be done to the router?… read more
Syseng
Syseng
Computer Systems Engineer
7,937 satisfied customers
My Linksys Skype phone has lost the password XXXXX some unexplained
My Linksys "Skype" phone has lost the password XXXXX some unexplained reason, and I cannot access any of my Skype numbers or make calls other than the usual landline calls. I try to put in a new passw… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I can no longer get bbc/iplayer. My ping is 50 milliseconds download
I can no longer get bbc/iplayer. My ping is 50 milliseconds download is 0.12 mbps and upload is 0.37 mbps I am paying £6.79 for my broadband and have a wireless connection I am supposed to get up to 8… read more
SteveUK
SteveUK
Director
High School or GED
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x