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I'm getting a new-1-19 connecting to netflix, About 3 weeks,

I'm getting a new-1-19 connecting...
I'm getting a new-1-19 connecting to netflix
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: About 3 weeks
JA: Do you plan on doing the work yourself?
Customer: Not if I can find somebody
JA: Anything else we should know to help you best?
Customer: My iPads and iPhones getting internet ok but my tv keeps telling me to check the DNS settings
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Customer reply replied 4 months ago
What do I do now
Customer reply replied 4 months ago
I have changed my mind I'm going to cancel Netflix and sort it out at a later date thank you for your help
Answered in 2 hours by:
9/19/2017
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,933
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

If I understand correctly, your TV is not able to connect to the Internet for streaming media, correct? In many cases embedded devices such as the TV have a limited number of error messages they can display, such as the DNS error which may simply mean that it cannot connect to the Internet. An issue such as this is often due to memory errors in the router/modem that provides your Internet access. To resolve the issue power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,933
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified
Syseng and 87 other Networking Specialists are ready to help you
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Customer reply replied 4 months ago
I don't understand to reboot the computer we have 2 iPads 2 iPhones my computer is a old Apple Mac it's been shut down I only use it to download photos from my camera our iPads &I iPhone work fine with my wireless modern
Customer reply replied 4 months ago
How much extra dollars

My apologies, I typed computer but meant the TV - the other devices are working however it sounds like the TV is not getting the correct IP addressing information from the modem/router. So after rebooting the modem/router power down then power up the TV.

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Customer reply replied 4 months ago
Ok

Once you restart the TV please let me know the result.

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Customer reply replied 4 months ago
Now I'm getting a Netflix error now-2-5
Customer reply replied 4 months ago
Sorry it nw not now

Ok, so just to clarify, you are getting a different error correct?

Also, can you run Netflix without errors on your other devices?

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Customer reply replied 4 months ago
Now I got Netflix

On the TV as well?

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Syseng
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,933
6,933 Satisfied Customers
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development

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