Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

Cant connect wifi, about 2 yrs old, about half hour, i tried…

Cant connect wifi Technician's...

Cant connect wifi

Technician's Assistant: What's the make/model of your device? How old is it?

About 2 yrs old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About half hour

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I tried to get a book it came into my list but not on my machine

Show More
Show Less
Ask Your Own Networking Question
Answered in 6 minutes by:
9/19/2017
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 39,403
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,
I'm sorry about the issue. What's the error or message?

Is it a Kindle device, or something else?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 39,403
Experience: Great troubleshooting skills with computer and network.
Verified
Viet - Network Tech and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
its kindle

Thank you. Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?

What's the make / model of your computer?
Please reply at the box below. Thank you,

Ask Your Own Networking Question
Customer reply replied 5 months ago
mac

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it? Do you see any passphrase / key / password ***** the back / bottom of your internet modem / router device(s)? It is case-sensitive.

Ask Your Own Networking Question
Customer reply replied 5 months ago
imac tp link

Is there a model for your TP-Link, such as TL-WR841N or C7 AC1750, etc.?

Ask Your Own Networking Question

Thank you. On your computer, please do the following steps in order to connect remotely with me, then I can help retrieving your router/modem's Wi-Fi password ***** through your computer for you:

http://tinyurl.com/y8hbtgs2
1. Click on the Apple logo menu at the top, then click on System Preferences, then click on Security & Privacy if available, then click on General tab at the top, then click on the lock icon at bottom left, and click on the Anywhere option
2. Then click on the website below:
, then agree, then open / run the download file Elsinore.ScreenConnect.Client... and install it.
Please reply at the box below. Thank you,

Ask Your Own Networking Question

Can you please check at the back / bottom of your TP-Link modem / router device for the model of it, such as TL-WR841N or C7 AC1750, etc.?

Please reply at the box below. Thank you.

Ask Your Own Networking Question

Is your Mac computer connected to the TP-Link device with a cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Networking Question

Solution #1:

  1. Disconnect the power cord(s) from your TP-Link device for about 3 minutes, then reconnect.
  2. Next, press and hold (or slide and hold) the Power on / off button / switch on your Kindle for about 45 seconds, then turn it back on.
  3. Wait about 5 minutes, and check.
Ask Your Own Networking Question

Solution #2:

- If that does not work, please try the following steps on your computer in order to confirm your Wi-Fi / wireless password ***** key, if any:

  1. On the Mac computer, open Finder (which is the smiley face icon near the bottom left of your computer's screen), then click on Applications.
    ; (If needed, open any folder (or click on any blank space on the Desktop screen), then click on the Go menu at the very top, then click on option Applications.)
  2. Open folder Utilities.
  3. Open the item Keychain Access.
  4. If needed, select option System under Keychains column on the left.
  5. If needed, select option Password (or All Items) under Category on the left.
    - Then you will see your network name on the right column. (It will have a kind of AirPort network password; scroll down first if needed.)
  6. Double-click on your network name in order to open it.
  7. Click on the small box in front of the option Show password at the bottom.
  8. Enter your Mac computer administrator's password, and press the Return key (or click on Allow). (If you don't have a computer's password, just leave it blank and press the Return key.)
  9. Then you will see the Network security key in the box on the right. That is your Wi-Fi / wireless password; it is case-sensitive.

- Then go to the menu / Wi-Fi setting on the Kindle, then select your network name, then select the option called Forget if available

, then select your network name again, and follow the instructions there and see if it connects fine.

Ask Your Own Networking Question

Solution #3:

- Please check at the back / bottom of your TP-Link device to see if there is any wireless network password (or passphrase / key) there. It is case-sensitive.

Ask Your Own Networking Question

Solution #4:

- If that still does not work, please try the following steps in order to retrieve your Wi-Fi / wireless password ***** key:

  1. Click on the website below:
    http://192.168.0.1
  2. When prompted, enter admin for username and enter admin for password, then login.
  3. Then click on the option Basic.
  4. Then click on the option Wireless.
  5. If needed, select the 2.4Ghz network name.
  6. Then there, you can see your wireless password (or passphrase or key). It is case-sensitive.
    - Note: If the above website does not work, then use the website below:
    http://192.168.1.1
    , and/or website:
    http://tplinkwifi.net

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Networking Question
Was this answer helpful?
Ask Viet - Network Tech Your Own Question
Viet - Network Tech
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 39,403
39,403 Satisfied Customers
Experience: Great troubleshooting skills with computer and network.

Viet - Network Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I need to find the network security key, so I can go online.
I need to find the network security key, so I can go online. I have a laptop note book computer. Can you help me. Thank you. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
I need to find out my WIFI password, can you help? Never.
I need to find out my WIFI password, can you help? … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
Good question 2 days a go had help setting up tablet now my
good question 2 days a go had help setting up tablet now my rouko want connecct … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I have a netgear nighthawk x6 ac3200 tri band wifi router.
I have a netgear nighthawk x6 ac3200 tri band wifi router. model r8000. I had my secretary remove the password ***** on the router so my employees could not get the password. She doesn't remember wher… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I am setting up a new tv and forgot my netgear modum
I am setting up a new tv and forgot my netgear modum password … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
I have azyxel 600 modem that I can not get to work. P-600. I
I have azyxel 600 modem that I can not get to work … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
21 satisfied customers
I'm attempting to connect my wireless printer to my Google
Hi there. I'm attempting to connect my wireless printer to my Google WiFi. The printer wizard is asking for a Network Security Key. Where do I find this? Hi there. I'm attempting to connect my wireles… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Need password for wifi router, It was never clear and has
Yes, but trying to connect a bluetooth device. Amazon Echo Dot. … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
What is the network security key? is it the Wi-Fi name{ssid}
what is the network security key? is it the Wi-Fi name{ssid} or Wi-Fi password? … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
How do I enter the network security key WPA and WPA2? Roku
how do I enter the network security key WPA and WPA2? … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
39,403 satisfied customers
What is the network security key for Westell 3162? I am
What is the network security key for Westell 3162? I am trying to get a new laptop online.l … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
My laptop is now asking for the NETWORK SECURITY KEY? it's
my laptop is now asking for the NETWORK SECURITY KEY? … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
39,403 satisfied customers
Want to connect to WiFi. Asks Enter network security key or
Want to connect to WiFi. Asks Enter network security key or press button on router. Have a password ***** NETGEAR but it is obviously not the security key. What button on the router? Only a on/off but… read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
39,403 satisfied customers
I have forgotten our family computer's Network Security Key
I have forgotten our family computer's Network Security Key for our Netgear … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am being asked for a network security key. It is a Belkin
It is a Belkin router and the cables are blue--I'm not very tech savvy. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
I am trying to find my Cisco network security key. I have
I am trying to find my Cisco network security key. I have wifi connected to many items throughout my home, I just purchased a new lap top and am trying to connect the wifi. My desktop computer is conn… read more
Cody
Cody
Computer Science
1,840 satisfied customers
I want to find the network security key for my Netgear
I want to find the network security key for my Netgear router and extender … read more
Viet - Network Tech
Viet - Network Tech
Computer Support Specialist
39,403 satisfied customers
I don't know where to find my network security key I have a
I don't know where to find my network security key I have a cisco M20 router … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x