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How do this work? I am trying to setup a SSL VPN on a Zyxel…

Customer Question
How do this work? ...

How do this work?

Technician's Assistant: Can you describe your network setup (devices and cables used)?

I am trying to setup a SSL VPN on a Zyxel usg40

Technician's Assistant: What happened right before this popped up?

What do you mean?

Technician's Assistant: What confuses you?

Not sure about this site? Is this free

Technician's Assistant: The Network Technicians require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.

Ok. I am attempting to setup a SSL VPN and have not been able to succeed.

Technician's Assistant: What troubleshooting have you tried?

I can connect when I'm on the lan subnet, but when attempting to connect on WAN, it will not connect.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't think so, I guess we will see what they have to say. :-) thanks

Submitted: 8 months ago.Category: Networking
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Answered in 2 hours by:
9/18/2017
Network Technician: Richard Freese, System Administrator replied 8 months ago
Richard Freese
Richard Freese, System Administrator
Category: Networking
Satisfied Customers: 39
Experience: Computer Sciences Corporation - Data Protection and Storage engineer
Verified

Hello; I am sorry for your troubles in getting your network and VPN working. Can you tell me the VPN software you are using so I can do some research on it?

Is this something that can wait until the morning? It's 11:00 pm CST. I have an early rise tomorrow morning.

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Customer reply replied 8 months ago
Tomorrow is fine. i am using a Zyxel USG40 and the Zyxel (ZyWall SecuExtender)
Network Technician: Richard Freese, System Administrator replied 8 months ago

Okay. If you want, you can check out this video. This way we can confirm if your configuration is right. https://www.youtube.com/watch?v=piUP7P3Vu1M

I will touch bases with you tomorrow.

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Customer reply replied 8 months ago
That is for IPSec VPN connection... I wish to connect with SSL.
Network Technician: Richard Freese, System Administrator replied 8 months ago

Sorry. Sent you the wrong by mistake. Hang on.

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Network Technician: Richard Freese, System Administrator replied 8 months ago

Good morning; Please check this link and see if it helps. https://www.youtube.com/watch?v=7uXHr_rUcXI&t=2s

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Customer reply replied 8 months ago
I have completed the everything in the video, before I submitted the request for help. Additionally, I completed the Zyxel setup procedure. Still does not work.
Network Technician: Richard Freese, System Administrator replied 8 months ago

Okay, so it doesn't work. Are you getting any error messages? I am not familiar with network hardware. But if you have an error message and paste it here, I will take a look and see if I can find something.

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