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I just did a firmware update on my Marantz Sr 5009 and all…

Customer Question
I just did a...

I just did a firmware update on my Marantz Sr 5009 and all the menus are messed up

Technician's Assistant: Can you guesstimate how old your Marantz is? And just to clarify, what's the exact model?

2 years old sr5009

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

How do you set a firmware update 20 minutes ago and that's when it started otherwise been working great

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Haven't tried anything else

Submitted: 11 months ago.Category: Networking
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Answered in 8 hours by:
9/18/2017
Network Technician: Syseng, Computer Systems Engineer replied 11 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,937
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

First try repeating the firmware update as it sounds like the firmware may have been corrupted during the update but is still operational.

If that does not work, let me know what menus are functional so that I can proceed with identifying another solution.

Thanks,

David.

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Network Technician: Syseng, Computer Systems Engineer replied 11 months ago

Hello,

Did you need further assistance?
Thanks,
David.

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Syseng, Computer Systems Engineer
Category: Networking
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