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I have a Netgear AC 1750 wifi cable modem router. I

I have a Netgear...

I have a Netgear AC 1750 wifi cable modem router. I purchased it 2 years ago. In the last week I've been losing my internet connection. In the last few days it happens a couple times a day. The only way to solve the problem is to unplug and plug in again.

Technician's Assistant: How much experience do you have with this particular NETGEAR router?

Experience? I've had it for a couple of years. Don't know what else to tell you.

Technician's Assistant: What happened right before this popped up?

A week ago the cable went out for the first time. I called Time Warner/Spectrum and the only thing they noticed is the modem router was rebooting on its own. Since I own it they couldn't help me other to that there were no outages. FYI I only have internet. I got rid of cable tv 4 years ago.

Technician's Assistant: What troubleshooting have you tried?

As I said just to unplug and plug back in. That's it. I'm an end user. I'm not a tech.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No, just can't stay connected to the internet long before I have to reboot.

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Answered in 3 minutes by:
9/17/2017
Joe AV
Joe AV, System Administrator
Category: Networking
Satisfied Customers: 66
Experience: Technical Support Infrastructure and Network engineer
Verified

Hello and welcome. My name is ***** ***** I would like to help you with this issue. Please allow me one moment to review your request and I will be right back.

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Do you have a wired device connected to the router and if so, does it lose connectivity as well, or does the issue just happen to wireless devices?

Joe AV
Joe AV, System Administrator
Category: Networking
Satisfied Customers: 66
Experience: Technical Support Infrastructure and Network engineer
Verified
Joe AV and 87 other Networking Specialists are ready to help you
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Customer reply replied 5 months ago
I have a wireless connection. I can do a hard wire if I want.

Please use this link to connect to the secure remote assistance so I can take a look at your modem.

http://www.justanswer.com/remotedesktop/join.aspx?Session=171629ed-894a-418f-a9dc-41c27066b51b

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I would like to see if we can update or flash the software on the router as this has been found to be a fix for this issuel

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Customer reply replied 5 months ago
Well I try and open it up in my gmail address but but all I get is a blank email.
Customer reply replied 5 months ago
Can't we do this over the phone?

sure. Please let me know what number I should call

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Joe AV
Joe AV
Joe AV, System Administrator
Category: Networking
Satisfied Customers: 66
66 Satisfied Customers
Experience: Technical Support Infrastructure and Network engineer

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