How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

We are setting up a new computer for my wife. We have a Mozy

Customer Question

We are setting up a new computer for my wife. We have a Mozy acct but it tells me "no files exist for this acct and it hasn't been backed up in 3yrs. I need this computer backed up so I can download her data to her new machine
JA: Have you contacted anyone about your account?
Customer: you.re #1
JA: What happened right before this popped up?
Customer: I wrote you a msg that I'm setting up a new computer for my wife. Went to her Mozy acct and it says there are no files for her acct and it hasn't been backed up for over three years. I'd like to back it up now and get on with this
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Network Expert to know before I connect you?
Customer: her acct is USER - QY8DR6PUC4
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What are the makes / models of your old and new computers?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 1 month ago.

Do you have the Mozy Backup program installed on both computers?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you,