Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

Internet speed/connection issue... I have an ISP with

Hello: internet speed/connection issue... I have...
Hello: internet speed/connection issue...
I have an ISP with download speeds of 150-180 with ethernet cables connected to 3 computers. 2 are running windows 10, i5 units and are just great. I am having intermittent speed connection problems with an older unit running XP(Gateway AMD 64 athlon) ..on an ookla speed test I was getting the same speeds through an ethernet cable but now down to less than 5.
Is there some setting that I have to set and fix in the network settings...so that I am able to keep those high download speeds... I have changed the cable so that is not the issue....?
Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 2 months ago
email answer is just fine!
Answered in 11 minutes by:
9/15/2017
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,523
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That's a puzzle, to begin with. If it only happens on one computer, though, that it slows down that much, then you have either

A. a defect on that one computer, or

B. a bad port on the switch or router that one computer is connected to?? not likely. Easily determined by swapping cables, one port to the other and vice-versa, with another PC on the same switch or router box. And re-testing.

So it's most probably a problem on the computer. Please give me all the basic details about the affected Gateway computer, and I will advise - or ask for further details - etc.

For instance: what's the CPU speed, how much RAM memory (not hard disk or virtual memory) is on the Gateway, and also, what Ethernet network adapter does it use? a 10/100 type, or something else?

Ask Your Own Networking Question
Customer reply replied 2 months ago
Answers to your questions:
A. a defect on that one computer, or<<<<Problem is intermittent....???>>>B. a bad port on the switch or router that one computer is connected to?? not likely. Easily determined by swapping cables, one port to the other and vice-versa, with another PC on the same switch or router box. And re-testing.<<<Already tried switching cables....I did notice different colors of the connection lights at the back of the Hitron:modem/router:::: yellow flashing is the high speed, green flashing is the low speed and that was consistent with the cable change and must be a speed related indicator>>So it's most probably a problem on the computer. Please give me all the basic details about the affected Gateway computer, and I will advise - or ask for further details - etc.
<<<<Gateway older model AMD 64 Athlon 64 Processor, 2.2ghz, exact model # GT5056, XP, 4 meg of Ram installed (max), Nvidia nforce 10/100 ethernet>>>>For instance: what's the CPU speed, how much RAM memory (not hard disk or virtual memory) is on the Gateway, and also, what Ethernet network adapter does it use? a 10/100 type, or something else?An answer by email is fine....heading out on the road

OK... so whatever port this Gateway is hooked up to, the speed indicator light changes to low speed for that port? to green light, that is?

That must mean the 10/100 ethernet card or port in the Gateway is - somehow - only operating on the 10 (roughly, or maximum) speed, rather than the higher 100 speed.

(I am guessing that the router or switch box that indicates green/slow for the port the Gateway is connected to, is itself 10/100 capable, on its Ethernet ports. That's presumable.)

Settings in the computer's software, for the Ethernet port on the computer, should be checked. That's what I would do if I were there... let me know what you find, or if you need instruction on checking those Ethernet port settings in the right place. And I will instruct you.

Ask Your Own Networking Question
Customer reply replied 2 months ago
Can you suggest some settings for me to relay to you? I can list the current settings as I find them, possibly with screenshot jpgs. I recall rightt clicking to find properties and advanced settings for the drop downs and list boxes....but if you can relay preferred or your best guesses that might be the easiest..... back later or tomorrow for your answer

Try going into Device Manager. Open the Properties for the 10/100 Ethernet card in the Network Adapters section.

See if any setting there relates to '10 Mbps' vs. '100 Mbps' or '10 or 100 Mpbs' perhaps.

Ask Your Own Networking Question
Customer reply replied 2 months ago
Can you suggest some settings for me to relay to you? I can list the current settings as I find them, possibly with screenshot jpgs. I recall rightt clicking to find properties and advanced settings for the drop downs and list boxes....but if you can relay preferred or your best guesses that might be the easiest..... back later or tomorrow for your answer

Thanks for the screenshots... I would have responded 10 min. sooner, but for a bit of system trouble...

Ask Your Own Networking Question
Customer reply replied 2 months ago
in and out all day.....no screaming rush...and rain all day tomorrow ...so desk work....

First question: Why is it titled "#2" Ethernet adapter ? was there a previous install of it, and this is a reinstall, perhaps?

Second question: click on Troubleshooter (in the NVidia nForce 10/100 etc. Properties), follow through the process. What result do you get?

Third question: is the cable you are using to connect the Gateway, in any way used, old, or maybe a lower revision of CAT5x ? that might obligatorily switch the port into 10 Mbps mode (or lower speed) instead of 100 Mbps (or higher speed) ?

Ask Your Own Networking Question
Customer reply replied 2 months ago
Answers: 1. one on many reinstalls....computer in use since 2007 and many programs and files will only run in 16 or 32 bit ...so I have to keep it functional for as long as I can....
2: troubleshooter indicates operating as Ok ...enabled and disabled more than once with same result.
3. I did try a different (newer) cable with the same results in both speed and light colors on back of the modem....
definitely out for the next 6-8 hours....

OK... tell me when you're back... I have more ideas as to what to try.

Ask Your Own Networking Question
Customer reply replied 2 months ago
Back in....If you have access to what the original settings could be or should be for a single direct cable connection to an older XP with the connection details I have supplied, it might easier to start from that point.....??? I have removed all items except internet protocol (TCP/IP) in the (General/advanced) I have previously sent to you as the Local Area connection properties window for the Nvidia connection. Under its properties there are no IP/DNS settings and I have left them as Obtain an IP automatically....but just guessing at this point

That sounds right, though clearing the decks in that manner wasn't necessarily what I would have advised.

Go to Device Manager, please.

(If you need instructions, let me know.)

Find the Network Adapters brand, open it with one click on it.

What devices are shown in the Network Adapters branch, please?

Ask Your Own Networking Question
Customer reply replied 2 months ago
It now shows 2 : 1394 net adapter # 3 with a red X, and the nvidia nForce 10/100 Mbps ethernet # 2

OK. I presume the problem is not altered. Have you restarted since you did the clean sweep of the devices/Ethernet/etc.? if not, please restart that computer. To be sure the changes take full effect...

Ask Your Own Networking Question
Customer reply replied 2 months ago
I have done so more than once, and that's when the 1394 appeared......and a scheduled Norton full system scan has started...which I can stop and restart later....a restart of the system will take a few minues as it is loaded with a lot of older programs and there is only so much Ram to accomadate things.....give me a good 10 minutes.

More time than that if you need it - no rush. Thanks.

Ask Your Own Networking Question

Good. What does the light on the port on the router say?

Ask Your Own Networking Question

Check the Low Power Link State setting, what is it?

Check the Low Power Idle Mode setting, what is it? referencing the NVIDIA NForce settings Advanced in the upper left of that graphic.

Ask Your Own Networking Question
Customer reply replied 2 months ago
no changes in the light on the modem...
Check the Low Power Link State setting, what is it? enabled
Check the Low Power Idle Mode setting, enabled

OK.

I note that the Status indicates a 100 Mbps connection. Is the router it is hooked up to, a Gigabit router, or just a 10/100 router?

Ask Your Own Networking Question
Customer reply replied 2 months ago
HItron model CGNM-2250...????
but I am getting high speeds on ookpla speed testing with 2 other computers connected to the same router in the same way at 178-180.....

OK, thanks for the info. How many other computers are also using the Hitron modem/router's connections/ports/WiFi, etc. ?

Ask Your Own Networking Question

Precisely which light - is it on the back next to the port, if so which of the two lights there for each port - is indicating slow rather than fast, for the Gateway computer's particular port?

Ask Your Own Networking Question
Customer reply replied 2 months ago
There are 2 lights for each port...The high speeds for 2 of 3 computers are flashing yellow and generating the high speeds I mentioned...both are running windows 10 and are i5 units. The 3rd computer is the problem speed issue flashing green, the older XP gateway model referenced earlier, an AMD Athlon unit. But it did have almost the same ookla speed until a day or to ago......just don't know what happened? total of 3 of 4 ports being used now along with 3 laptops wirelessly upstairs, all registering in excess of 40 on the same OOkla speed tests.

Did you add any new device(s) to the network about 1 or 2 or 3 days ago?

Ask Your Own Networking Question
Customer reply replied 2 months ago
No.

Well... Windows XP is not supported. I suggest that you get me the exact model # off the manufacturers (Gateway's) label on the Gateway PC, please. With that, I will recommend a software procedure to try.

Or... given that Windows XP has System Restore capability... why not just try doing a (successful - turn Off anti-virus protection temporarily, and disconnect physically from the internet cable also, before initiating the System Restore) ... System Restore on the Gateway, to 2 or 3 days or a week ago?

Provided you did not install any Microsoft software of any sort since that time ago, on the Gateway, of course... a System Restore could deprive you of your license to Microsoft software installed since the date that you revert your system back to... so don't go too far back either, if you try this.

Does that sound good? and do you need further instructions?

Let me know how that goes, if you try it, please.

Ask Your Own Networking Question
Customer reply replied 2 months ago
I am not concerned about the license issue but will wait another day or two to try the restore. I am going to rate your service/answer as excellent and just percolate for another day or two on this.
Customer reply replied 2 months ago
Just answer is not letting me pick 5 stars....as your rating...???
Customer reply replied 2 months ago
I will log in directly rather than answer through the email link.
Customer reply replied 2 months ago
logged in directly and cannot supply a rating...??? will try again later today

OK! Thanks for trying. I have double-checked, and will enable the five-star interface, now.

Stopping back later is fine, too, to let me know what thoughts you have had and perhaps advise you further on this matter. Thanks again for trying to apply a 5-star rating, I appreciate that! have a good day.

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,523
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified
Russell H. and 87 other Networking Specialists are ready to help you
Ask your own question now
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,523
11,523 Satisfied Customers
Experience: 11 years work with Internet/IP, routers, networks, servers

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

635 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I'm having trouble connecting to my work VPN and it seems to
I'm having trouble connecting to my work VPN and it seems to be a GRE protocol issue. But I'm stuck and don't know how to enable this protocol. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
428 satisfied customers
Transformer mini. wifi connected "no internet, secured" No
transformer mini. wifi connected "no internet, secured" … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
75 satisfied customers
I am using my girllfriends computer as mine will not connect
i am using my girllfriends computer as mine will not connect to the internet … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I forgot my guest password but my main is fine. Never lol
Yes it worked at 1st just never used it to much and yes I have dell inspiron that I am connected on now and works good … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
New Netgear78 will not accept the password. Aris. Following
New Netgear78 will not accept the password JA: Who makes your router? Customer: aris JA: What have you tried so far? Customer: following your instructions\ JA: Anything else you want the Network Exper… read more
Kris R
Kris R
IT Manager
Computing
2,411 satisfied customers
Can't connect, comcast, steps 1 2 3page 1 msg says
can't connect JA: Who makes your router? Customer: comcast JA: What have you tried so far? Customer: steps 1 2 3page 1 msg says 'difficulty JA: Anything else you want the Network Expert to know before… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
635 satisfied customers
Purchased AC750 Wi -Fi range extender but does not detect
Purchased AC750 Wi -Fi range extender but does not detect the Wi Fi … read more
Russell H.
Russell H.
Internet and LAN
11,523 satisfied customers
Forgot password. Computer. Hp compaq. Yahoo
forgot password JA: Just to clarify, what device or product are you trying to access? Customer: computer JA: What's the brand and model of your product? Customer: hp compaq JA: What Operating System (… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
24 satisfied customers
When i connect to my wiress router I get 1mb download speed
when i connect to my wiress router I get 1mb download speed and my speed is 50gb … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
75 satisfied customers
I have a Samsung tablet that I have never used, the model
Hi, I have a Samsung tablet that I have never used, the model number is ***** Can you tell me if I can get wifi on it, and if so, how? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,242 satisfied customers
The problem is my Linksys router that I cannot get into to
the problem is my Linksys router that I cannot get into to get it to be WPA2 … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
42 satisfied customers
My smart hub has been updating for two days, what's the
My smart hub has been updating for two days, what's the problem? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I turned my IPad on and suddenly I have no internet access
I turned my IPad on and suddenly I have no internet access on it but I have internet on my Dell laptop. … read more
Kris R
Kris R
IT Manager
Computing
2,411 satisfied customers
Is this device daata enabled? plus wifi. Xfinity. I wanted
Is this device daata enabled? plus wifi JA: Who makes your router? Customer: xfinity JA: What have you tried so far? Customer: i wanted to buy the ipad apple 4 JA: Anything else you want the Network E… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
75 satisfied customers
I have a hp printer and i forget the password of the system.
Hello i have a hp printer and i forget the password ***** the system … read more
Moses C
Moses C
Bsc
266 satisfied customers
I got a email from NetGear stating I had an update and when
I got a email from NetGear stating I had an update and when I put in what I know is my password ***** user ID it won't let me in; … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I keep getting the proxy server refusing connections. So if
I keep getting the proxy server refusing connections. So if I go into options and change to no proxy, I can get on server however apps on my desk top don't work under that setting saying … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
513 satisfied customers
I can't connect my kindle fire to my home wifi. My smart tv
my smart tv and cell phone connect but there is my home wifi dos't show on kindle … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x