Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

Internet speed/connection issue... I have an ISP with

Hello: internet speed/connection issue... I have...
Hello: internet speed/connection issue...
I have an ISP with download speeds of 150-180 with ethernet cables connected to 3 computers. 2 are running windows 10, i5 units and are just great. I am having intermittent speed connection problems with an older unit running XP(Gateway AMD 64 athlon) ..on an ookla speed test I was getting the same speeds through an ethernet cable but now down to less than 5.
Is there some setting that I have to set and fix in the network settings...so that I am able to keep those high download speeds... I have changed the cable so that is not the issue....?
Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 5 months ago
email answer is just fine!
Answered in 11 minutes by:
9/15/2017
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,906
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That's a puzzle, to begin with. If it only happens on one computer, though, that it slows down that much, then you have either

A. a defect on that one computer, or

B. a bad port on the switch or router that one computer is connected to?? not likely. Easily determined by swapping cables, one port to the other and vice-versa, with another PC on the same switch or router box. And re-testing.

So it's most probably a problem on the computer. Please give me all the basic details about the affected Gateway computer, and I will advise - or ask for further details - etc.

For instance: what's the CPU speed, how much RAM memory (not hard disk or virtual memory) is on the Gateway, and also, what Ethernet network adapter does it use? a 10/100 type, or something else?

Ask Your Own Networking Question
Customer reply replied 5 months ago
Answers to your questions:
A. a defect on that one computer, or<<<<Problem is intermittent....???>>>B. a bad port on the switch or router that one computer is connected to?? not likely. Easily determined by swapping cables, one port to the other and vice-versa, with another PC on the same switch or router box. And re-testing.<<<Already tried switching cables....I did notice different colors of the connection lights at the back of the Hitron:modem/router:::: yellow flashing is the high speed, green flashing is the low speed and that was consistent with the cable change and must be a speed related indicator>>So it's most probably a problem on the computer. Please give me all the basic details about the affected Gateway computer, and I will advise - or ask for further details - etc.
<<<<Gateway older model AMD 64 Athlon 64 Processor, 2.2ghz, exact model # GT5056, XP, 4 meg of Ram installed (max), Nvidia nforce 10/100 ethernet>>>>For instance: what's the CPU speed, how much RAM memory (not hard disk or virtual memory) is on the Gateway, and also, what Ethernet network adapter does it use? a 10/100 type, or something else?An answer by email is fine....heading out on the road

OK... so whatever port this Gateway is hooked up to, the speed indicator light changes to low speed for that port? to green light, that is?

That must mean the 10/100 ethernet card or port in the Gateway is - somehow - only operating on the 10 (roughly, or maximum) speed, rather than the higher 100 speed.

(I am guessing that the router or switch box that indicates green/slow for the port the Gateway is connected to, is itself 10/100 capable, on its Ethernet ports. That's presumable.)

Settings in the computer's software, for the Ethernet port on the computer, should be checked. That's what I would do if I were there... let me know what you find, or if you need instruction on checking those Ethernet port settings in the right place. And I will instruct you.

Ask Your Own Networking Question
Customer reply replied 5 months ago
Can you suggest some settings for me to relay to you? I can list the current settings as I find them, possibly with screenshot jpgs. I recall rightt clicking to find properties and advanced settings for the drop downs and list boxes....but if you can relay preferred or your best guesses that might be the easiest..... back later or tomorrow for your answer

Try going into Device Manager. Open the Properties for the 10/100 Ethernet card in the Network Adapters section.

See if any setting there relates to '10 Mbps' vs. '100 Mbps' or '10 or 100 Mpbs' perhaps.

Ask Your Own Networking Question
Customer reply replied 5 months ago
Can you suggest some settings for me to relay to you? I can list the current settings as I find them, possibly with screenshot jpgs. I recall rightt clicking to find properties and advanced settings for the drop downs and list boxes....but if you can relay preferred or your best guesses that might be the easiest..... back later or tomorrow for your answer

Thanks for the screenshots... I would have responded 10 min. sooner, but for a bit of system trouble...

Ask Your Own Networking Question
Customer reply replied 5 months ago
in and out all day.....no screaming rush...and rain all day tomorrow ...so desk work....

First question: Why is it titled "#2" Ethernet adapter ? was there a previous install of it, and this is a reinstall, perhaps?

Second question: click on Troubleshooter (in the NVidia nForce 10/100 etc. Properties), follow through the process. What result do you get?

Third question: is the cable you are using to connect the Gateway, in any way used, old, or maybe a lower revision of CAT5x ? that might obligatorily switch the port into 10 Mbps mode (or lower speed) instead of 100 Mbps (or higher speed) ?

Ask Your Own Networking Question
Customer reply replied 5 months ago
Answers: 1. one on many reinstalls....computer in use since 2007 and many programs and files will only run in 16 or 32 bit ...so I have to keep it functional for as long as I can....
2: troubleshooter indicates operating as Ok ...enabled and disabled more than once with same result.
3. I did try a different (newer) cable with the same results in both speed and light colors on back of the modem....
definitely out for the next 6-8 hours....

OK... tell me when you're back... I have more ideas as to what to try.

Ask Your Own Networking Question
Customer reply replied 5 months ago
Back in....If you have access to what the original settings could be or should be for a single direct cable connection to an older XP with the connection details I have supplied, it might easier to start from that point.....??? I have removed all items except internet protocol (TCP/IP) in the (General/advanced) I have previously sent to you as the Local Area connection properties window for the Nvidia connection. Under its properties there are no IP/DNS settings and I have left them as Obtain an IP automatically....but just guessing at this point

That sounds right, though clearing the decks in that manner wasn't necessarily what I would have advised.

Go to Device Manager, please.

(If you need instructions, let me know.)

Find the Network Adapters brand, open it with one click on it.

What devices are shown in the Network Adapters branch, please?

Ask Your Own Networking Question
Customer reply replied 5 months ago
It now shows 2 : 1394 net adapter # 3 with a red X, and the nvidia nForce 10/100 Mbps ethernet # 2

OK. I presume the problem is not altered. Have you restarted since you did the clean sweep of the devices/Ethernet/etc.? if not, please restart that computer. To be sure the changes take full effect...

Ask Your Own Networking Question
Customer reply replied 5 months ago
I have done so more than once, and that's when the 1394 appeared......and a scheduled Norton full system scan has started...which I can stop and restart later....a restart of the system will take a few minues as it is loaded with a lot of older programs and there is only so much Ram to accomadate things.....give me a good 10 minutes.

More time than that if you need it - no rush. Thanks.

Ask Your Own Networking Question

Good. What does the light on the port on the router say?

Ask Your Own Networking Question

Check the Low Power Link State setting, what is it?

Check the Low Power Idle Mode setting, what is it? referencing the NVIDIA NForce settings Advanced in the upper left of that graphic.

Ask Your Own Networking Question
Customer reply replied 5 months ago
no changes in the light on the modem...
Check the Low Power Link State setting, what is it? enabled
Check the Low Power Idle Mode setting, enabled

OK.

I note that the Status indicates a 100 Mbps connection. Is the router it is hooked up to, a Gigabit router, or just a 10/100 router?

Ask Your Own Networking Question
Customer reply replied 5 months ago
HItron model CGNM-2250...????
but I am getting high speeds on ookpla speed testing with 2 other computers connected to the same router in the same way at 178-180.....

OK, thanks for the info. How many other computers are also using the Hitron modem/router's connections/ports/WiFi, etc. ?

Ask Your Own Networking Question

Precisely which light - is it on the back next to the port, if so which of the two lights there for each port - is indicating slow rather than fast, for the Gateway computer's particular port?

Ask Your Own Networking Question
Customer reply replied 5 months ago
There are 2 lights for each port...The high speeds for 2 of 3 computers are flashing yellow and generating the high speeds I mentioned...both are running windows 10 and are i5 units. The 3rd computer is the problem speed issue flashing green, the older XP gateway model referenced earlier, an AMD Athlon unit. But it did have almost the same ookla speed until a day or to ago......just don't know what happened? total of 3 of 4 ports being used now along with 3 laptops wirelessly upstairs, all registering in excess of 40 on the same OOkla speed tests.

Did you add any new device(s) to the network about 1 or 2 or 3 days ago?

Ask Your Own Networking Question
Customer reply replied 5 months ago
No.

Well... Windows XP is not supported. I suggest that you get me the exact model # off the manufacturers (Gateway's) label on the Gateway PC, please. With that, I will recommend a software procedure to try.

Or... given that Windows XP has System Restore capability... why not just try doing a (successful - turn Off anti-virus protection temporarily, and disconnect physically from the internet cable also, before initiating the System Restore) ... System Restore on the Gateway, to 2 or 3 days or a week ago?

Provided you did not install any Microsoft software of any sort since that time ago, on the Gateway, of course... a System Restore could deprive you of your license to Microsoft software installed since the date that you revert your system back to... so don't go too far back either, if you try this.

Does that sound good? and do you need further instructions?

Let me know how that goes, if you try it, please.

Ask Your Own Networking Question
Customer reply replied 5 months ago
I am not concerned about the license issue but will wait another day or two to try the restore. I am going to rate your service/answer as excellent and just percolate for another day or two on this.
Customer reply replied 5 months ago
Just answer is not letting me pick 5 stars....as your rating...???
Customer reply replied 5 months ago
I will log in directly rather than answer through the email link.
Customer reply replied 5 months ago
logged in directly and cannot supply a rating...??? will try again later today

OK! Thanks for trying. I have double-checked, and will enable the five-star interface, now.

Stopping back later is fine, too, to let me know what thoughts you have had and perhaps advise you further on this matter. Thanks again for trying to apply a 5-star rating, I appreciate that! have a good day.

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,906
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified
Russell H. and 87 other Networking Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 11,906
11,906 Satisfied Customers
Experience: 11 years work with Internet/IP, routers, networks, servers

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I have reinstalled my I reinstalled my re6500 extender and
I have reinstalled my I reinstalled my re6500 extender and now the connection security is not secure. How to I enable security? please help … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
On Sunday, I had a new modem installed and since then, I
On Sunday, I had a new modem installed and since then, I have been unable to print. I have an HP Officejet Pro 8610. My computer shows that it is reading the network and my computer is also showing th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I, lost my iPhone." Find my iPhone" on linked iPad says
I, lost my iPhone." Find my iPhone" on linked iPad says iPhone offline. What can I do to locate lost iPhone now? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Trying to type uppercas and lowercase letter how do I switch
Trying to type uppercas and lowercase letter how do I switch to do this … read more
Mr.Med
Mr.Med
980 satisfied customers
I have an HPtouch smart. My computer guy says I need a new
I have an HP(###) ###-####touch smart. My computer guy says I need a new modem; what would you suggest … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
186 satisfied customers
I have lost the ability of using wifi to communicate with my
Hi I have lost the ability of using wifi to communicate with my Sony smart TV. It keeps asking for a password ***** I dont know what it is. It seems to have changed and none of my usual passwords are accepted. Can you help please. … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
1 satisfied customers
Will a net gear wireless ac adapter work on a Samsung tv to
Will a net gear wireless ac adapter work on a Samsung tv to connect to the WiFi ?? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
444 satisfied customers
It will not let me setup. Asking for username and password
It will not let me setup. Asking for username and password ***** can't connect … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Want to setup a 5gz wireless on my router but don't know how
want to setup a 5gz wireless on my router but don't know how to do that and I can't get to setup page because I don't remember my user name or password ***** model RT-N^^R N-900 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
My internet connects and disconnects all day. It does not
my internet connects and disconnects all day. It does not say connected for more than 2 min, Even though it says its connected when i hover over the icon the icon itself shows it is not connected … read more
Cody
Cody
Computer Science
1,833 satisfied customers
After a windows 10 update I am unable to connect to wifi. I
Hi. After a windows 10 update I am unable to connect to wifi. I used the rthernetcable connection, it worked for a few days and now does not. Help? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
Cannot get printer to connect to router. All but 4,3,2 and
cannot get printer to connect to router JA: Are you able to connect using an ethernet cable? Customer: yes JA: Which lights are colored and/or blinking on your router? Customer: all but 4,3,2 and the … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Im trying to install a netgear extender. just turning it on
im trying to install a netgear extender. just turning it on and pushing wps on my modem did not work so I am trying the browser method which i also have not been able to get to work. Power and WPS and… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I need the security code so that I can use wifi. Have never
i need the security code so that I can use wifi JA: When did you last change your Wi-Fi password? Customer: have never used the password JA: Have you connected to this Wi-Fi network from a laptop or d… read more
Sheri
Sheri
Bachelor\u0027s Degree
224 satisfied customers
I put a password in my tablet I can't remember the password.
I put a password ***** my tablet I can't remember the password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Having trouble getting onto my internet, very slow and often
Having trouble getting onto my internet, very slow and often get a message that explorer has stopped working and my sage accounting does the same thing. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My AC1750 Smart WiFi Router Model R600 was purchased on
My AC1750 Smart WiFi Router Model R600 was purchased on 7/31/2017 and has worked great until last Friday 2/16/17 when it suddenly stopped working and no matter what steps I have taken to fix it has wo… read more
Kris R
Kris R
IT Manager
Computing
3,142 satisfied customers
Cannot get new Netgear router to connect to my apple TV. 1st
cannot get new Netgear router to connect to my apple TV … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x