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Can't R.E.M. my guest password or my reg password, When I…

Customer Question
Can't R.E.M. my guest...

Can't R.E.M. my guest password ***** my reg password

Technician's Assistant: When did you last reset your username and password?

When I set it up over a year ago now

Technician's Assistant: What happened right before this popped up?

Was trying to download update for my phone

Technician's Assistant: What troubleshooting have you tried?

Well done I tried to get on it will come on then a couple if min it will go off and ask for pw

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Just to reset pass w for both I guess

Submitted: 10 months ago.Category: Networking
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Answered in 6 minutes by:
9/15/2017
Network Technician: Isaac Franklin, System Administrator replied 10 months ago
Isaac Franklin
Isaac Franklin, System Administrator
Category: Networking
Satisfied Customers: 1,922
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Isaac Franklin, System Administrator replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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