How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

My printer was off line, so I went to hp support for help. I

Customer Question

JA: What's the make/model of your device? How old is it?
Customer: My printer was off line, so I went to hp support for help. I went to devices, removed the printer, and then tried to add it. There was a request for a WPS pin. I do not know where to find it. I printed a HP network configuration page and I can't find it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Yesterday. I tried to use IP # but it did not work. I made sure that I was secured to my account, but it did not help. I turned off the printer and router, but it did not help. I tried to use the serial number & the WI-FI Direct Password ***** WI-FI Direct name.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No, thank you.
Submitted: 1 month ago.
Category: Networking
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

The WPS PIN is located on the router. It should be on the bottom on a sticker.