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My printer was off line, so I went to hp support for help. I…

Customer Question
My printer was off...

My printer was off line, so I went to hp support for help. I went to devices, removed the printer, and then tried to add it. There was a request for a WPS pin. I do not know where to find it. I printed a HP network configuration page and I can't find it

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Yesterday. I tried to use IP # but it did not work. I made sure that I was secured to my account, but it did not help. I turned off the printer and router, but it did not help. I tried to use the serial number & the WI-FI Direct Password ***** WI-FI Direct name.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, thank you.

Submitted: 11 months ago.Category: Networking
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Answered in 1 minute by:
9/12/2017
Network Technician: Josh, Helpdesk replied 11 months ago
Josh
Josh, Helpdesk
Category: Networking
Satisfied Customers: 22,321
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Network Technician: Josh, Helpdesk replied 11 months ago

The WPS PIN is located on the router. It should be on the bottom on a sticker.

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