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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I purchased a new computer from Best buy 10 days ago and

Customer Question

I purchased a new computer from Best buy 10 days ago and went for some support on Saturday. My computer was working just fine but when I went to turn it on today, I can't connect to the internet. My husband who has a desk top is able to connect with not difficulty. I am getting a message from Windows Network diganostics that said the issues that were found were as follows: Problem with wireless adapter or access point. I am not sure what to do next
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: It is a computer that I am talking about
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started this morning. I have followed the prompts on the computer from windows Network diagnostics but have gotten to the message mentioned above and am not sure what to do next
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  Richard replied 1 month ago.

Hi there and welcome

I want to do a system restore please.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Press enter
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please