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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Trying to find out my wife's info, windows 7, i think. I

Customer Question

Trying to find out my wife's info
JA: Can you describe your network setup (devices and cables used)?
Customer: windows 7, i think. I know her gmail address and pword
JA: What happened right before this popped up?
Customer: ???
JA: What confuses you?
Customer: Network tech
JA: What troubleshooting have you tried?
Customer: none, i'm not sure what to do
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  UranNet replied 1 month ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Where exactly are you trying to login to?

Customer: replied 1 month ago.
My wifes gmail account.
Customer: replied 1 month ago.
Expert:  UranNet replied 1 month ago.

> My wifes gmail account

-Ok, if you do now know the correct password, then you can use recovery option with recovery info recorded on file (such as secondary email or phone number)

Have you tried that yet

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Customer: replied 1 month ago.
This is just turning into a gong show and i'm getting pissed off. f**k off with the more money bullshit.
Expert:  UranNet replied 1 month ago.

its sent automated by site, not by me, I gave you recovery link. how that goes?

Customer: replied 1 month ago.
Not worth a shit
Expert:  UranNet replied 1 month ago.

I see, its designed the way that only person with registered recovery phone number or email can recover password...