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Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 2837
Experience:  IT Manager at Wood Group PSN
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I get error message 2200. Tried all the options from Sony

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I get error message 2200. Tried all the options from Sony but does not help
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KDL40NX700 from 2015
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu works. It is only that we can not connect to the services on internet. LANtest on TV and Internet test are ok.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started when we got a new network connector from Telstra When connecting it stops at Authenticating
JA: Anything else you want the Expert to know before I connect you?
Customer: We had it on Wireless first, nut it is on wired conenction now. I also changed the DNS to a public one
Customer: replied 1 month ago.
Sony recommended to do a factory default. Done.
Also did the reset with the power off, wait 1 minute, power on. Then with the up arrow switch it on. No result.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?

Customer: replied 1 month ago.
Problem is solved. I updated the driver software (was something starting with 1.** and is now on 4.
Everything is up and running.
Customer: replied 1 month ago.
But this is something that is not in the Sony FAQ section

Okay great, Will mark this as solved.

I noticed you've signed up the trial, you can either use this or cancel it before 1 week or you will be charged for the trial.

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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