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Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 2840
Experience:  IT Manager at Wood Group PSN
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My logitech z515 speaker is not working, you mean for the

Customer Question

hi my logitech z515 speaker is not working
JA: Can you describe your network setup (devices and cables used)?
Customer: you mean for the speaker or the internet?
JA: What happened right before this popped up?
Customer: I was searching how to fix logitech speaker
JA: What troubleshooting have you tried?
Customer: I've taken to power cable off and put it back on and now no lights are coming on to say that it is working
JA: Anything else you want the Network Expert to know before I connect you?
Customer: what is this service and is there a fee?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Network Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok
Submitted: 1 month ago.
Category: Networking
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
Hi Kris
I am ready.I have a Logitech Z515 speaker. I had paired with my MacBook pro and iPhone. I didn't use it for a little while and it was unplugged from the power outlet. Then when one day I wanted to use it - it wouldn't pair with my iphone or computer. Now it doesn't seem to be coming on. No red or green light as it did before.
Thoughts
Expert:  Kris R replied 1 month ago.

Hi,

Are you in a position to test the cable?

Thanks

kris

Customer: replied 1 month ago.
can you connect to my computer and Logitech remotely?
Customer: replied 1 month ago.
How would I test the cable? I tried a different cable and had the same result.
Customer: replied 1 month ago.
Right now it seems to me making a faint scratchy sound
Expert:  Kris R replied 1 month ago.

You tried a different power cable and it did not work?

Customer: replied 1 month ago.
Expert:  Kris R replied 1 month ago.

Ok then there is an internal hardware issue with the power.

Can you give me the serial of it please?

Customer: replied 1 month ago.
what serial number?
Expert:  Kris R replied 1 month ago.

Of the speak your having issues with.

Customer: replied 1 month ago.
what does it look like?
Expert:  Kris R replied 1 month ago.

It's a number or letter comobo and it will say serial number next too it.

Customer: replied 1 month ago.
S-00096
Expert:  Kris R replied 1 month ago.

When and were was it purchased?

Customer: replied 1 month ago.
Or ###-##-####
Expert:  Kris R replied 1 month ago.

When and were was it purchased?

Customer: replied 1 month ago.
It was purchased at Walmart about4 or 5 years ago
Customer: replied 1 month ago.
Am I allotted a certain amount of time for your help? Or is it until the issue is fixed?
Expert:  Kris R replied 1 month ago.

The issue is hardware related and cannot be fixed unless it is service I am afraid.

Did you buy a warranty with it?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
can anything be done?
Expert:  Kris R replied 1 month ago.

No sorry, not in this case!

Customer: replied 1 month ago.
Thanks
Expert:  Kris R replied 1 month ago.

Let me know If you want me to recommend another one or set up your new one?

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.