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My profile on my xbox one is gone, xbox one model #1510 and…

Customer Question
My profile on my...

My profile on my xbox one is gone

Technician's Assistant: What's the make/model of your device? How old is it?

Xbox one model #1510 and 2 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started 2 weeks ago . I have not any thing to it

Submitted: 11 months ago.Category: Networking
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Answered in 4 hours by:
9/9/2017
Network Technician: Pete, Networking Engineer replied 11 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,599
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 11 months ago

This problem can happen if the hard drive is damaged or corrupted.

Has anything happened to the hard drive?

Have you seen any error messages at all?

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Customer reply replied 11 months ago
Everything else on the console is fine.my profile is on my old xbox 360 but not on my xbox one. the only problem I had previously was that my fallout 4 game kept getting locked down. the xbox one started up differently the day I started it up.
Network Technician: Pete, Networking Engineer replied 11 months ago

Have you seen any error messages at all?

Have you checked that you are logged on with the correct username?

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Customer reply replied 11 months ago
no
Network Technician: Pete, Networking Engineer replied 11 months ago

No to which question?

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