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Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18129
Experience:  CISCO Certified Networking Engineer
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My profile on my xbox one is gone, xbox one model #1510 and

Customer Question

my profile on my xbox one is gone
JA: What's the make/model of your device? How old is it?
Customer: xbox one model #1510 and 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started 2 weeks ago . I have not any thing to it
JA: Anything else you want the Game Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

This problem can happen if the hard drive is damaged or corrupted.

Has anything happened to the hard drive?

Have you seen any error messages at all?

Customer: replied 1 month ago.
Everything else on the console is profile is on my old xbox 360 but not on my xbox one. the only problem I had previously was that my fallout 4 game kept getting locked down. the xbox one started up differently the day I started it up.
Expert:  Pete replied 1 month ago.

Have you seen any error messages at all?

Have you checked that you are logged on with the correct username?

Customer: replied 1 month ago.
Expert:  Pete replied 1 month ago.

No to which question?