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My acer laptop lost the IP address and cannot get internet,

Customer Question
My acer laptop lost...

My acer laptop lost the IP address and cannot get internet

Technician's Assistant: What's the make/model of your device? How old is it?

Model 15w5 r3series aproxima 1 to 2 yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

No up configuration - did windows diagnostic network

Submitted: 11 months ago.Category: Networking
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Answered in 4 minutes by:
9/8/2017
Network Technician: Dan, Network Administrator replied 11 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,597
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. How are you connecting to your network?

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Customer reply replied 11 months ago
Internet
Network Technician: Dan, Network Administrator replied 11 months ago

Thank you, ***** ***** I meant was, how does your computer connect to your home network? Are you connect by wireless or are you using a network cable?

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Customer reply replied 11 months ago
Wireless
Network Technician: Dan, Network Administrator replied 11 months ago

Can you connect it to your router with a network cable?

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Customer reply replied 11 months ago
Don't know how
Network Technician: Dan, Network Administrator replied 11 months ago

Do you see the wireless icon located on the right side of the taskbar?

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Customer reply replied 11 months ago
No
Network Technician: Dan, Network Administrator replied 11 months ago

Can you open your Control Panel for me please?

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Customer reply replied 11 months ago
This is win 10 cannot find control panel
Network Technician: Dan, Network Administrator replied 11 months ago

Right click on the start icon and check near the bottom of the list. If not there, then just click on the start icon and type control panel and it will pop up in the window.

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Customer reply replied 11 months ago
Found control panel
Network Technician: Dan, Network Administrator replied 11 months ago

You can also click on the start icon and then click Settings and go to Network and Internet.

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Network Technician: Dan, Network Administrator replied 11 months ago

Once there click on WiFi and make sure it is turned on.

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Customer reply replied 11 months ago
Says no internet access but shows my internet connection name . And wants to set
Up new connection
Network Technician: Dan, Network Administrator replied 11 months ago

Does it show your WiFi is turned on?

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Customer reply replied 11 months ago
Also offers to troubleshoot problem. On access type says no internet access. On connection shows my wifi service name
Network Technician: Dan, Network Administrator replied 11 months ago

Click on the Show available networks link. When the window open, click on the name of your network and see if you can connect.

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Customer reply replied 11 months ago
Under the task bar for internet it shows I am connected
Network Technician: Dan, Network Administrator replied 11 months ago

Okay. Open your browser and see what happens.

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Customer reply replied 11 months ago
Server not found
Network Technician: Dan, Network Administrator replied 11 months ago

Okay try this. Unplug the power from your router and turn off your laptop. Wait several minutes then power up the router first and make sure it is completely booted up. Power the laptop back on and see if your connection has returned.

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Customer reply replied 11 months ago
I have a way and other thing from att
Customer reply replied 11 months ago
Wireless access point and gateway
Network Technician: Dan, Network Administrator replied 11 months ago

Is that some type of message?

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Customer reply replied 11 months ago
I think those are my router
Network Technician: Dan, Network Administrator replied 11 months ago

I'm not sure what you are trying to tell me?

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Customer reply replied 11 months ago
I have att U-verse for internet. There are two boxes . One says wireless access point and the other says gateway
Network Technician: Dan, Network Administrator replied 11 months ago

Okay I see. Unplug the gateway.

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Customer reply replied 11 months ago
I got my other computer and can get an internet connection on it.
Network Technician: Dan, Network Administrator replied 11 months ago

If you can find a network cable, plug it into the laptop then into the gateway and see if it will connect to the internet.

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Network Technician: Dan, Network Administrator replied 11 months ago

Let me know if you need further assistance, and please remember to rate my service for you today.

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