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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Trying to shop Kindle book store and I get the Wi-Fi

Customer Question

Trying to shop Kindle book store and I get the Wi-Fi Networks box and it asks for my password. Tried several but none worked. Never had this happen in all the years I have been using kindle. what is up?
JA: What's the make/model of your device? How old is it?
Customer: This one I just bought this year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: The box that pops up lists my other ite'm using on wi-fi but not my kindlems I
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What's the exact error or message?

What is the make / model of your Internet modem/router device?
Do also you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 1 month ago.

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

It looks like you are not there. We can schedule another time.

Expert:  Viet - Network Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,