Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

I have a IOGear GWU627 adapter connected to an alarm system.

My local network has 192.168.1.X...
I have a IOGear GWU627 adapter connected to an alarm system. My local network has 192.168.1.X IP addresses but the IOGear has a 192.168.254.4 network address which means I can't access the alarm set up page on my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 10, hp pc
JA: What happened right before this popped up?
Customer: ?
JA: What confuses you?
Customer: the comment that I first entered
JA: What troubleshooting have you tried?
Customer: lots...otherwise I wouldn't be here :)
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Show More
Show Less
Ask Your Own Networking Question
Answered in 2 hours by:
9/3/2017
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,805
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

To access the alarm setup page you will need to manually assign an IP address to your computer, then connect to the adapter and change the IP address on the adapter to DHCP or a static IP address in the 192.168.1.x range, and then change the IP address on your computer back to the original DHCP or 192.168.1.x IP so that you can access the adapter.

To make the IP change on Windows 10 click the Start button, then the Search box and type ncpa.cpl in the Search box and press Enter.

In the Network Connections window that opens, right click on the network adapter you use to connect to the network and the IOGear device and click Properties, then click on TCP/IP v4 and click Properties. In the Properties window click Use the Following IP Address radio button and enter 192.168.254.5 and press tab then enter 255.255.255.0 for the Subnet Mask then click Apply then OK then OK again to save the settings. Then you should be able to connect to the IOGear adapter, change the IP address settings on the adapter to the 192.168.1.x range and then make sure the DHCP server on the IOGear adapter is disabled if you have a router on the network that is already supplying IP addresses via DHCP.

Please let me know the result and if you need further assistance. Also, please provide a

positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

Ask Your Own Networking Question
Customer reply replied 3 months ago
Hi David,
Thanks for your response. I followed the first part of your instructions then got lost. I reset my plc IP address to 192.168.254.5 and the subnet to 255.255.255.0, however I dind follow how I can access my iogear adapter. I have plugged the adapter into my pc Ethernet port and opened up a web browser and looked for 192.168.254.4 (the IOGear IP address) but got a "site can't be reached" error message.....where am I going wrong? Thanks

Question - The IOGear default IP address is 192.168.1.252 so how did it get the 192.168.254.4 address?

Ask Your Own Networking Question
Customer reply replied 3 months ago
I don't know. I assume it was assigned that by my alarm system (eyes-on evsl 4)

Did you see the 192.168.254.4 IP address displayed in the IOGear status page - is that how you found the IP address?

Ask Your Own Networking Question
Customer reply replied 3 months ago
The IP address is displayed in the map of devices I have connected to my router (from my isp). It shows as EnvisaLink with the IP address as 192.168.254.4. The EnvisaLink is connected to the IOGear adapter using a cat 5 cable. I should say that my connectivity over internet is fine, it's just that i can't access the EnvisalLink menu via my plc because it's showing up as on a non 192.168.1.x up adress

If the 192.168.254.4 IP address was not displayed in the IOGear status page then change the IP address on the computer to 192.168.1.3 and save the setting. Then connect the computer to the IOGear and open your web browser and type 192.168.1.252 into the address bar of the web browser and the IOGear administration page should appear. You can then login and change the IOGear configuration as needed to support your network.

Ask Your Own Networking Question
Customer reply replied 3 months ago
To clarofy, my connectivity with the EnvisaLink device over internet is fine, meaning that the IOGear adapter is doing its job in providing a connection to the EVSL unit, but the challenge is that I can't access the EVSL menu screen on my plc, because it's not recognizing the non 192.168.1.x address. Where I need your help is changing the IOGear adapter to a 192.168.1.x address without losing the internet functionality
Customer reply replied 3 months ago
I've done that, but I don't know how to set the IOGear adapter so that when I plug it into the EVSL it's still connecting on the same 192.168.1.x / subnet
Customer reply replied 3 months ago
I can access the IOGear menu and have the option to set up the module as a gateway, bridge or wireless ISP. It's currently set as Bridge. Is this the issue or do I need to adjust a different setting?
Customer reply replied 3 months ago
I also have a menu screen where I can set up the Lan interface (ip address dhcp etc.) but I don't know what to change/ what to change it to

Ok, understood.

The reason the IOGear is allowing Internet access is that it is currently configured in bridge mode.

Ask Your Own Networking Question

Since your router is already provide DHCP service and the IOGear is in bridge mode, do not enable DHCP on the IOGear.

Ask Your Own Networking Question

So the IOGear is connected to the Envisalink through an Envisalink Internet module correct?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Correct

Ok so it sounds like the envisalink may have a static IP even though it is supposed to use DHCP by default. If you type

envisalink

into the web browser address bar and press Enter while connected to the IOGear does the web browser connect to the Envisalink configuration page?

Ask Your Own Networking Question
Customer reply replied 3 months ago
No.

If you open a command terminal on your computer and type

ipconfig /all

what IP address, default gateway and subnet mask is assigned to your computer?

Ask Your Own Networking Question
Customer reply replied 3 months ago
With the IOGear adapter plugged into my pc, I see;
192.168.1.3
Subnet 255.255.255.0
Customer reply replied 3 months ago
But now when I type 192.168.1.252 into the browser I don't get anything.....'site cannot be reached'

Ok thanks.

Next, change the IP address settings on your computer to use DHCP and save the setting. Then disconnect and reconnect the cable connecting to the IOGear and let me know what the IP address reads on the computer when you run the ipconfig /all command again.

Ask Your Own Networking Question
Customer reply replied 3 months ago
How do I do that?

Click the Start button, then the Search box and type ncpa.cpl in the Search box and press Enter.

In the Network Connections window that opens, right click on the network adapter you use to connect to the network and the IOGear device and click Properties, then click on TCP/IP v4 and click Properties. In the Properties window click Obtain an IP Address Automatically and click the Obtain a DNS IP Address Automatically radio button then click Apply then OK then OK again to save the settings. Then on the command line again type ipconfig /all and press Enter and let me know the IP address, subnet mask and gateway address assigned to the computer.

Ask Your Own Networking Question
Customer reply replied 3 months ago
The IOGear adapted is still plugged in my plc Ethernet port.....it showing 'no network access'
Customer reply replied 3 months ago
When I look in ipconfig it shows 169.254.137.91 (preferred)

Is the computer plugged into the network or connected to the network via wireless?

If it is then on the command terminal type

ipconfig /release

followed by:

ipconfig /renew

and then type

ipconfig /all

and let me know what IP address is assigned.

Ask Your Own Networking Question
Customer reply replied 3 months ago
It is not connected....as I mentioned above, it was still connected to the IOGear adapter. Do you want me to unplug the IOGear and plug the hard wire Ethernet cable back in and run the ipconfig>

Oh OK, you mentioned the IOGear being plugged into a plc so I thought it was no longer plugged into your computer.

The 169.254.x.x result means that the IOGear is not providing dynamic DHCP IP addresses, and the router is not providing dynamic DHCP IP addresses through the IOGear device. That would mean that the Envisalink has a static IP address of 192.168.254.4 as displayed by your router.

Next please plug your computer into the router and then on the command terminal type

ipconfig /release

followed by:

ipconfig /renew

and then type

ipconfig /all

and let me know what IP address is assigned.

Ask Your Own Networking Question

Also, while connected to the router, access the router configuration pages and make sure WPS is enabled so the IOGear can connect to the router.

Ask Your Own Networking Question
Customer reply replied 3 months ago
Sorry, my iPad spell corrected PC to PLC....apologies for the confusion. New IP address is 192.168.1.10
Customer reply replied 3 months ago
Wps enabled

Ok, no worries and thanks.

Next, login to the router and enable WPS which is usually disabled by default. Since WPS is what the IOGear uses to automatically connect to the router this need to be enabled on the router.

Ask Your Own Networking Question

Ok thanks.

Ask Your Own Networking Question
Customer reply replied 3 months ago
Done

Now press the WPS button on the IOGear to connect it to the wireless network. Then check the status pages on the router to confirm that the IOGear has connected to the router's wireless network.

Ask Your Own Networking Question
Customer reply replied 3 months ago
Router says "connected"

Ok good.

Now check the list of connected devices on the router status pages and see if the Envisalink is listed and its IP address.

Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,805
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified
Syseng and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
It is. Thank you....all done. Sorry this took so long. 5 stars!

Ok great. If you need further assistance just let me know.

Thanks,

David.

Ask Your Own Networking Question
Ask Syseng Your Own Question
Syseng
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6,805
6,805 Satisfied Customers
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development

Syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

635 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
My LAN network is working but I cannot connect to the
Hi! My LAN network is working but I cannot connect to the internet and I can't get service on my bios TV … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
90 satisfied customers
Our company is running out of the 254 ip addresses available
Our company is running out of the 254 ip addresses available on the subnet we use. We are adding more hardware and would like to keep all devices accessible from any other pc without having to change … read more
Cody
Cody
Computer Science
1,571 satisfied customers
How to configure a ip address a router on a stick. Four
four workstation attached to a switch that is attached to 2900 Cisco router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I have change the IP address, I have changed the subnet and
I have change the IP address, I have changed the subnet and still can't get a connection to my vp 540 printer … read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
My acer laptop lost the IP address and cannot get internet,
My acer laptop lost the IP address and cannot get internet … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
507 satisfied customers
I have a windstream wifi router/modem with 4 lan ports. All
I have a windstream wifi router/modem with 4 lan ports. All the ports are full and I need more lan ports. Locally, I can't find a non wifi switch to buy but I have a couple of old linksys wifi switche… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I am trying to us the wake on lan feature to turn on another
I am trying to us the wake on lan feature to turn on another computer form sleep. But the Magic packet does not reach the other computer. … read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
My workstations are not getting an ip address from my
My workstations are not getting an ip address from my windows 2008 server which provided DHCP.My network administrator is not available and I need my users up with local ip addresses.Help please.I can… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
74 satisfied customers
I was told that my servers ip address has to be directed to
I was told that my servers ip address has to be directed to port 20 so if they call in on inretnet they can access my 192.168.2.94 … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
190 satisfied customers
All of a sudden my wireless lan adapter stopped working,
all of a sudden my wireless lan adapter stopped working … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I Have a support task to change IP address to manual IP
Hi I Have a support task to change IP address to manual IP address for a HP Laserjet 1536dnf MFP ,from my laptop( different IP address).How can I change the printers IP address to a static IP address … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
I was checking my modem LAN Device Session Log and found an
I was checking my modem LAN Device Session Log and found an odd entry. "Static IP 192.198.254.78". Through trial and error, I found that this would launch when I logged in to Outlook at a company in T… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
522 satisfied customers
Is there a way to set up an ip address outside the US, that
is there a way to set up an ip address outside the US, that will show as a USA IP address for transactions online… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
426 satisfied customers
My IP address shows board an Oregon. Somehow I got that
My IP address shows board an Oregon. Somehow I got that second IP address and when I deleted it, my IP in Connecticut ( the real one) was deleted by mistake. How do I get rid of Boardman and just have… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I need to host some domains on another IP address. How do I
I need to host some domains on another IP address. How do I make sure all client side browsers DNS's will be updated? From reading articles, this could be a big problem. I need to make sure all browse… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
On a computer network that has a DHCP server giving out the
On a computer network that has a DHCP server giving out the local IP's and DNS information how does the following work: - if the DHCP server is coded with external DNS information how do the local wor… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Need ip address for samsung e6100, un46ES6100, there
need ip address for samsung e6100 JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running? Customer: un46ES6100 JA: Have you installed any updates recent… read more
Werner Leenen
Werner Leenen
BSc Computer Science
0 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x