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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16682
Experience:  Years of experience and education.
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I have an Arris Modem 1670A which I use for my wireless

This answer was rated:

I have an Arris Modem 1670A which I use for my wireless printer. I also use it to connect wifi to my phone. The last time my printer wouldn't work I had a guy come out and fix it however it appears he also changed my password ***** now that I have a new I phone I can't connect to wifi because my old password ***** longer works. How do I find out what the new password *****?
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: Yes still doesn't connect. Printer works fine
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 2 months ago.
Arris DG1670A

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Jason Jones and 2 other Networking Specialists are ready to help you

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 03 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com