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Not my phone, wireless router,unable to stream video on any…

Customer Question
Not my phone, wireless...

Not my phone, wireless router,unable to stream video on any of my devices..I have gone thru talking with amazon video and net Felix. The problem is the router.I can connect to internet. But not any video.

Technician's Assistant: How old is the phone?

What phone? I only hAve a landline.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2days, I have rebooted several times,disconnected from the phone line and disconnected the electrical plug.I also moved the router to a central location.I have never had this happen before.

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

No,please help.

Submitted: 12 months ago.Category: Networking
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Answered in 4 minutes by:
8/21/2017
Network Technician: Richard, Network Specialist replied 12 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome

Can you tell me the make and model of the wireless router?

Thank you

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Customer reply replied 12 months ago
Verizon,d link,wireless adsl2+ router ex v
Customer reply replied 12 months ago
I don't have that if u can give me a direct number to verizon,that'll I want to do.
I'm
Network Technician: Richard, Network Specialist replied 12 months ago

Which model Dlink is it?

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