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I had to reset and now I need to have a new user name and…

I had to reset...

I had to reset and now I need to have a new user name and password ***** cannot get back into the system

Technician's Assistant: When did you last reset your username and password?

Two days ago

Technician's Assistant: What happened right before this popped up?

It was not accepting my original set up

Technician's Assistant: What troubleshooting have you tried?

Setting new user name and password ***** I was not able to get back in to do that

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Answered in 2 minutes by:
8/21/2017
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what it is that you reset. It's not mentioned in your post above.

Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified
Byron and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
I reset back to the factory setting on the router

Thank you. From your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

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Byron
Byron
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Category: Networking
Satisfied Customers: 3,354
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Experience: CCNA, A+, MCSE 11 years at a large law firm.

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