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Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2838
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I had to reset and now I need to have a new user name and

This answer was rated:

I had to reset and now I need to have a new user name and password ***** cannot get back into the system
JA: When did you last reset your username and password?
Customer: two days ago
JA: What happened right before this popped up?
Customer: It was not accepting my original set up
JA: What troubleshooting have you tried?
Customer: setting new user name and password ***** I was not able to get back in to do that
JA: Anything else you want the network expert to know before I connect you?
Customer: no

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what it is that you reset. It's not mentioned in your post above.

Byron and 2 other Networking Specialists are ready to help you
Customer: replied 2 months ago.
I reset back to the factory setting on the router

Thank you. From your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=310cb630-e100-44b7-b114-879b597c8590

Please call me at the number you see on your screen or let me have your

number and I'll call you.