Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking
This answer was rated:

I need help and advice, I have a new fire tv, iTunes have…

I need help and...

I need help and advice, I have a new fire tv, iTunes have sent me 3 emails,$115.00 each, having trouble cancelling?refund

Technician's Assistant: Just to clarify, what email service provider are you using?

Yahoo.com

Technician's Assistant: Have you installed any updates recently?

My laptop automatically did so yesterday. today is when I installed the amazon fire tv

Technician's Assistant: What troubleshooting have you tried?

On the itune charge notice,clicled on unsubscribe/refund. was sent to a reliougus page,said page not found

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

I checked my phone/bank for charges, charges not there. on my amazon acct, no charges.

Show More
Show Less
Ask Your Own Networking Question
Answered in 6 minutes by:
8/17/2017
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 27,928
Experience: IT systems admin, network installer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you please explain a bit more about the itunes issue?
There is no relationship between firetv which is an amazon product and itunes which is an apple service.

Ask Your Own Networking Question
Customer reply replied 6 months ago
after setting up amazon fire tv, I scanned, maybe accidentlytold "alexa" I want to hear the temptations, maybe on Pandora......the computer bill says Pandora premium, 3mo. $115.00 no contact to cancel. I want toa refund
Customer reply replied 6 months ago
no more charges no connect to my device

Okay if you may have started a pandora subscription then, that is a function of pandora and you would contact pandora customer service for that. It is not something amazon or itunes can handle for you.

You'll need the alexa app on your smartphone or tablet.

  1. Launch the Amazon Appstore application.

  2. From the Appstore menu, click on Subscriptions.

  3. From the My Subscriptions screen, click on Pandora Plus Subscription.

  4. From the Subscription screen, you can turn auto-renewal off to cancel your subscription.

Ask Your Own Networking Question
Customer reply replied 6 months ago
hi again, had a phonecall. will follow you instructions. I hope it works. can I do this via my laptop? if I close you out, will I be able to report to you, how much money am I being charged. and do I need to unsescribe before more charges, if I ck back on, are there more charges, is this $35.00 for I month. and that's it
You really need to use the Alexa app on a phone or tablet if you started the subscription via the firetv. It won’t work from your laptop. You can keep this open and get back to me when you have a chance. It will be a single fee you don’t have to have an ongoing service.
Ask Your Own Networking Question
Customer reply replied 6 months ago
OK, you have given good advice, I hope I'm successful. I to give a good rating. Did not go thru, maybe later
Customer reply replied 6 months ago
I don't understand how connection to which device. will help me logon to unsecribe
Do you have a smartphone or tablet like an iPad? Go to the App Store and search for the Amazon Alexa app. Install that. Sign in to your amazon account after opening the app. Then you’ll tap the menu button at the top left and you’ll see the subscription options there to follow the rest of the steps
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 27,928
Experience: IT systems admin, network installer
Verified
Nathan and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
OK.thanks I will try on smart phone when I finish and rate,you will be gone?

No I'm still available to help, if you get stuck or need more help.

Ask Your Own Networking Question
Customer reply replied 6 months ago
I checked amazon account credit card on file. Wrong account no. wrong exp date. May be that's good for me.

You can update that, but you are right if that was wrong to begin with, then that may not be the source of the pandora charge.

You can also try to contact pandora directly and see if they can cancel it for you, here: https://help.pandora.com/customer/en/portal/articles/1468736-cancel-your-subscription#2

Ask Your Own Networking Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 27,928
27,928 Satisfied Customers
Experience: IT systems admin, network installer

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I keep on getting a skype cannot connect message when I try
I keep on getting a skype cannot connect message when I try to log in. But I know my password ***** user name. How can I fix this problem? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
443 satisfied customers
I had my old computer repaired at Geek Squad and they
I had my old computer repaired at Geek Squad and they download my info to external hard disc but I go to documents and there is only 1 document? The computer kept locking up so I purchased a dell comp… read more
Mike Taylor
Mike Taylor
41 satisfied customers
Yesterday I had to change our Modem. I have a new username
Yesterday I had to change our Modem. I have a new username with century link and the password ***** the same. Tonight we are unable to access Netflicks. What is the solution … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
640 satisfied customers
My Macbook air does not want to connect to the internet.
My Macbook air does not want to connect to the internet … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
472 satisfied customers
I'm setting it and when I am asked for my wi fi password, I
I'm setting it and when I am asked for my wi fi password, I can only enter 8 out of 12 characters … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
SET UP ROUTER. LINKSY AC2400. IT WORKS ON 1 COMPUTER NEED TO
SET UP ROUTER JA: Who makes your router? Customer: LINKSY AC2400 JA: What have you tried so far? Customer: IT WORKS ON 1 COMPUTER NEED TO COMPUTER #2 JA: Anything else you want the Network Expert to k… read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
I can't connect to the internet. I feel that my password is
I can't connect to the internet. I feel that my password ***** ***** It even says remembered. I have a GX 4.6 PRO. It keeps disconnecting. The other support numbers I tried have been no help. I have t… read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I was just in contact with a agent. She suggested I get in
I was just in contact with a Cox agent. She suggested I get in touch with you. I am being told my WiFi is not secure. I need to know how to make it secure? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
71 satisfied customers
In am in an apartment with three tvs in three rooms. the tv
In am in an apartment with three tvs in three rooms. the tv in my bedroom keeps looking contact while the others are on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I can not login to my WiFi. It is registered on my exhusband
Hi, I can not login to my WiFi. It is registered on my exhusband and he forgot his password ***** was some weird name and no one else know it. How Can I change it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I was deleting some processes and programs off of my ASUS
ok. I was deleting some processes and programs off of my ASUS desktop and I accidentally deleted some internet drivers and now I have no connectivity. … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I need help getting my IPAd WIFI working. It had been fine
Hi I need help getting my IPAd WIFI working. It had been fine until my cable was serviced. I think I know what the problem is but do not know how to fix it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
The internet on my iPad will not work. It asks for my
The internet on my iPad will not work. It asks for my password ***** other than the router password, I don't know another one. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I can't seem to add my new printer. keeps asking for a WPS
I can't seem to add my new printer. keeps asking for a WPS number and I don't know what that is. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
219 satisfied customers
I think I have an unsecured network that was set up by the
I think I have an unsecured network that was set up by the internet/phone tech that I want to get rid of - looking at the steps I need to take to do so. … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I just replaced the motherboard for my multicade cocktail
Hi! I just replaced the motherboard for my multicade cocktail table, and while the screen is now working, the joysticks and buttons are not repsonding. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I cant get Netflix to update I have been stuck with the same
I cant get Netflix to update I have been stuck with the same movies for about 2 years the Netflix people say the tv needs to be updated … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
208 satisfied customers
I have a network on my computer which I cannot get rid of. I
I have a network on my computer which I cannot get rid of. I installed a new router and I called them for support. No matter what I do there is a wifi connection I cannot get rid of. When I open the C… read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
208 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x