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Hi, my name is ***** ***** I'll be assisting you today.
That error code indicates that an incorrect WIFI password ***** used; do you have a computer that's connected to your network/router now?
Please reply at the box below; thank you.
Please disregard the failed remote offer on this page; our remote session will come at no extra charge.
Let's get started with the remote session now. Please open up the following link on your computer:
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.
Thank you for the remote session. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you.
I apologize that you had to wait for a response.
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