i had the windows7 update glitch. and finally got it to install the updates. but ever since I installed the updates, my network lan
card adapter says no ipv4 or ipv6 connectivity and even the wireless ays limited connectivity
JA: How much experience do you have with this particular machine?
Customer: bought it brand new in 2010. no problems ever with it
JA: What happened right before this popped up?
Customer: I downloaded the latest windows7 updates with this computer and the computer restarted without internet access
JA: What troubleshooting have you tried?
Customer: everything in the windows help, even tried to add a us ehternet lan ... it said the same thing about it. the trouble shooting said to load new drivers. I downloaded them from internet with my laptop and installed both the realtek driver (original network adapter card) and the new usb adapter... same thing
JA: Anything else you want the network expert to know before I connect you?
Customer: i went to the Microsoft windows forum troubleshotting... did everything they said... no change. uninstalled my adapters, reinstalled, cleared the ip... same results