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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I Was using my wireless router. It stopped working last

Customer Question

I Was using my wireless router. It stopped working last night. I redid everything today, but now the setup asks for the password ***** entered. I did NOT enter a password ***** and now it will not let me go any farther.
JA: When did you last change your Wi-Fi password?
Customer: Never
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: Yes (a laptop) - using email
JA: Anything else you want the network expert to know before I connect you?
Customer: Relatives connected, but that's it.
Submitted: 2 months ago.
Category: Networking
Expert:  Syseng replied 2 months ago.

Hello,

My name is David.

First please let me know the make and model of the wireless router so that I can better assist you.

Thanks,

David.