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I Was using my wireless router. It stopped working last

Customer Question
I Was using my...

I Was using my wireless router. It stopped working last night. I redid everything today, but now the setup asks for the password ***** entered. I did NOT enter a password ***** and now it will not let me go any farther.

Technician's Assistant: When did you last change your Wi-Fi password?

Never

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes (a laptop) - using email

Technician's Assistant: Anything else you want the network expert to know before I connect you?

Relatives connected, but that's it.

Submitted: 11 months ago.Category: Networking
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Answered in 26 minutes by:
8/5/2017
Network Technician: Syseng, Computer Systems Engineer replied 11 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,812
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

First please let me know the make and model of the wireless router so that I can better assist you.

Thanks,

David.

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