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Morning, I am asking advise how to remove charges on my

Customer Question
Morning , I am...

Morning , I am asking advise how to remove charges on my credit card for Netflix , my internet is not strong enough to play shows .I'm not sure how I remove this from a monthly charge . I called Netflix in time where I woudnt be charge . I have been charged for 2 months now , please advise me how to cancel .Thank you Sharon Lunsford

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

No

Technician's Assistant: Which lights are solid and which are blinking on your router?

Its not strong enough to be on Netflix and use another devise

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

The shows stop and start

Submitted: 11 months ago.Category: Networking
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Answered in 4 hours by:
8/5/2017
Network Technician: Richard Freese, System Administrator replied 11 months ago
Richard Freese
Richard Freese, System Administrator
Category: Networking
Satisfied Customers: 41
Experience: Computer Sciences Corporation - Data Protection and Storage engineer
Verified

Hello. Help understand what you attempting to accomplish. I see something about Netflix charging you for 2 months. This is something you will need to talk to Netflix about. We are "JustAnswer" and are not affiliated with Netflix. And I also see something about WIFI on an Apple Device. Can you please share with me what you need help with that we can support?

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Category: Networking
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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