Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Netgear router that is used as a Base Station for…

Customer Question
I have a Netgear...

I have a Netgear router that is used as a Base Station for my Arlo security system and recently it has started dropping the internet connection which is making my camera security system useless. What has happened to make it do this?

Technician's Assistant: What's the model of your Netgear router?

VMB3000

Technician's Assistant: What have you tried so far?

I did a hard reboot, turning power off the computer, the modem and the Netgear and then slowly started them up again, first the computer, then the modem and then the Netgear. I have just separated theNetgear from the modem rather than having them next to each other. My modem is a brand new Arris Surfboard.

Technician's Assistant: Anything else you want the network expert to know before I connect you?

No, that's it for now.

Submitted: 11 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 19 minutes by:
8/3/2017
Network Technician: Russell H., Internet and LAN replied 11 months ago
Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 12,739
Experience: 11 years work with Internet/IP, routers, networks, servers
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
There could be several answers to your question at this point, so I have to ask a bit more, please: how does it act, when the internet connection is dropped? status lights on modem still OK? and what is your internet service?

Does the router drop the INTERNET, with the modem? or does it drop the wireless connection to whatever devices it is connected to?

Ask Your Own Networking Question
Customer reply replied 11 months ago
I have Comcast internet connection; When it drops the internet, the internet icon goes amber, power and camera lights stay green but without the internet, the cameras do not record; the modem does not seem to be affected.
Network Technician: Russell H., Internet and LAN replied 11 months ago

OK. Then that's the symptoms of a likely router problem.

To check on one last possible thing: Does the router have WiFi capability? if so, is it configured with a 'password' for WiFi access to it or through it, and with what level of security (WEP, WEP-128-bit, WPA, PSK, etc. etc. etc.) ?

Ask Your Own Networking Question
Customer reply replied 11 months ago
the router has wifi through the Modem; connected to the Arlo system with a password, but other than that, no password. Are you familiar with the Arlo wireless security camera system? The router that we are presently speaking of is a replacement for the router that I used to have which I thought that with this "problem", that my other router was broken, but now the new router is doing the same thing as the old router - so I do not believe that the router is damaged.
Network Technician: Russell H., Internet and LAN replied 11 months ago

The Netgear would offer WiFi / wireless, through itself, to your network, router, cameras, and to the internet through the modem.

So: does the Netgear itself have WiFi configured on it? (I can examine this for you, at an additional fee, incidentally.)

(And if so, further, how is it configured?)

Ask Your Own Networking Question
Customer reply replied 11 months ago
Let's just cancel this subscription, and I will look for this answer elsewhere. At this point in time I am concerned that you are unable to answer this relatively simple question. I have notified my credit card company not to accept any more charges and I have requested that they not process this one either as you have done absolutely nothing with regard to assistance for me.
Network Technician: Russell H., Internet and LAN replied 11 months ago

The WiFi access could be being hacked, if you cannot confirm it is configured, protected by security, or has a password, then it is very likely being hacked/disrupted, etc.

I can answer that simple question. WiFi security is necessary to prevent router hacking. And for two routers to fail in the same manner is very odd, *if* it were a router failure.

That's my answer, and it is honest and direct.

I have done something to assist you. Please instruct your credit card co. to disregard such orders as those you just gave, it would be the right thing to do. JustAnswer provides good services.

Ask Your Own Networking Question
Network Technician: Russell H., Internet and LAN replied 11 months ago

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

Thank you for asking your question here at JustAnswer.com.

Ask Your Own Networking Question
Customer reply replied 11 months ago
ROFLMAO - you have done nothing. My system has not been hacked.
Network Technician: Russell H., Internet and LAN replied 11 months ago

How do you know? I'm willing to help you, you know. And your router is what may be being hacked - both of the ones you have found to be defective somehow.

Or perhaps your modem, despite your not having noted any change, is where the fault is. It's possible, perhaps.

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have a netgear Arlo VMB3000 base station that have stop
I have a netgear Arlo VMB3000 base station that have stop working with the camera, two light are showing power and internet, I have reboot it still in offline. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I cant connect my netgear to my internet how do i do that.
i cant connect my netgear to my internet how do i do that … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Internet went out, then airport express went out. after
internet went out, then airport express went out. after re-setting modem, airport express did not reconnect… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Need help on arlo. I have done all connections and can't get
yes i have done all connections and can't get the green lights on base station … read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
I just installed an Arlo system and want to use my computer
i just installed an Arlo system and want to use my computer to monitor the cameras as well as my phone. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Question I have infinity as a TV cable and internet provider
Question I have infinity as a TV cable and internet provider with Wifi. I have a separate Wifi for my ARLO cameras. I would like some options for consolidating to a single wifi system with wifi repeat… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do you assist support with the Arlo system? Well, that's the
Well, that's the problem. I think the base station port to LAN is bad. It worked for a few minutes and now won't connect. I have tried different ports and a different LAN cable and the indicator is dark, not yellow. Even connected it directly to the modem. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
How do I add cameras to the five already in place? Arlo, I
How do I add cameras to the five already in place? Peter … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
We have the netgear wireless camera system and I have been
We have the netgear wireless camera system and I have been trying to get the base station to connect to the computer by the program is not finding it. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Arlo device appears offline. How can I get it back
My Arlo device appears offline. How can I get it back online? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My netgear modum is offline and won't reset. I have turned
my netgear modum is offline and won't reset. I have turned off Telstra modum and netgear as well and I need help please. It is Netgear VMS3430. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
I bought a arlo security camera system with 4 cameras and i
i bought a arlo security camera system with 4 cameras and i was told it would work with my computer but i can not get the app to work … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm setting up an Arlo camera system using a netgear VMB3000
Hi. I'm setting up an Arlo camera system using a netgear VMB3000 router and getting the message the it can't clam this device. Can I get it released so I can use it? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have netgear wireless security cameras and I don't have a
I have netgear wireless security cameras and I don't have a program to have them connect with my computer. THE ARLO MODEL … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to Access my router from my computer and ensure the
i need to Access my router from my computer and ensure the ports 80 and 443 are unrestricted mac time capsule. No idea how to do this … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Trying to figure out how to port forward my security camera
Hi. Trying to figure out how to port forward my security camera NVR thru Apple Airport Extreme and TWC modem (Arris SB6183) for remote viewing.… read more
Drew
Drew
101 satisfied customers
How do I connect my Netgear 17 Router to my Motorola/Arris
How do I connect my Netgear 17 Router to my Motorola/Arris Modem. I know how to physically connect them but want them to "speak" to each other.The modem is a Surfboard SB6121, Docsis 3.0 Cable Modem. … read more
A. Stevens
A. Stevens
66 satisfied customers
I have two netgear routers. At my previous home it required
I have two netgear routers. At my previous home it required two due the confiquaraton of my home. We have since moved to Boise Id from Olympia Wa. After arriving at our new location I hooked up the ro… read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x