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I havea toshiba laptop that came with microsoft excel

Customer Question
starter installed , it worked...
i havea toshiba laptop that came with microsoft excel starter installed , it worked fine until yesterday now i cant open it it says go control panel and i did all that but it keeps telling me i need a internet connectio which i have can you help
JA: Does your network appear in the Wi-Fi list on your laptop?
Customer: yes it show to be connected like right now
JA: Which lights are solid and which are blinking on your router?
Customer: wi fi is blinking most of the others are solid
JA: Anything else you want the computer expert to know before I connect you?
Customer: no microsoft i needed to contact the computor mfg
Submitted: 3 months ago.Category: Networking
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Answered in 25 minutes by:
8/2/2017
Network Technician: Dan, Network Administrator replied 3 months ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,092
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question. I look forward to assisting you today. Try disabling your WiFi for a few minutes then re-enable it to see if you connect again. If so, open your browser and see if you can go to google just to test. Let me know please.

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Network Technician: Dan, Network Administrator replied 3 months ago

Please let me know if you still require assistance and I will respond back as soon as possible.

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Customer reply replied 3 months ago
now it says click-to-run configureation failure
Network Technician: Dan, Network Administrator replied 3 months ago

Now try restarting your computer and let me know what happens please.

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Customer reply replied 3 months ago
now it says click-to-run configuration failure
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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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