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I am trying to install a Firestick into a Samsung UN48J5200…

Customer Question
Hello. I am...

Hello. I am trying to install a Firestick into a Samsung UN48J5200 tv and have a LINKSYS EA6100 router. The Firestick is not accepting my password ***** the tv, computer and tablet all have accepted. Are you aware of any settings that might be interfering with the setup?

Technician's Assistant: How much experience do you have with this particular Linksys product?

I am a rookie. Sorry.

Technician's Assistant: What happened right before this popped up?

This is a new router and Firestick. So this is an initial setup

Technician's Assistant: What troubleshooting have you tried?

I went into the Linksys Wi-Fi webpage and looked for any security settings that looked odd. Didn't find anything

Technician's Assistant: Anything else you want the network expert to know before I connect you?

That's all I know. Thx

Submitted: 11 months ago.Category: Networking
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Answered in 1 hour by:
8/2/2017
Network Technician: Kris R, CCIE replied 11 months ago
Kris R
Kris R, CCIE
Category: Networking
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Network Technician: Kris R, CCIE replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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