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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Cannot connect printer to computer to print documents from

Customer Question

cannot connect printer to computer to print documents from laptop also word icon has disappeared fromm desktop
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: I talked with hp a few days ago they said I needed an ethr connection but printer had been operatig without one for a couple of months
JA: Anything else you want the printer expert to know before I connect you?
Customer: I saved document on computer but cant retrieve it only file name but not body of document
Submitted: 2 months ago.
Category: Networking
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason