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Hello, my name is ***** ***** I would like to try and help with this issue
OK I can try to do my best with this. First question: Are you connecting the TV to the internet through Wi-Fi or through a network cable ?
OK so the TV cannot find ANY wifi at all ? Is the TV near any source of interference (portable phone, wifi cameras, etc) ? How far is the wifi from where the TV is ?
ok one moment, looking something up now
OK so the model you have, is it listed as "wireless ready" or "wireless capable" ?
ok, is it correct to believe that you tried the following:
Press the HOME button on the remote.Select Settings.Select Network.Select Network setup.Select Set up network connection or Wireless Setup.Select the connection method.
When connecting automatically with the WPS button on your wireless router (or access point) Select Easy, Auto or WPS (Push Button).
is it possible to connect the TV to the internet with a network cable ? is it close enough ?
and may I have the serial number of the TV to look up the exact specifications of your television ?
it is possible that the TV needs a "firmware update" to the programs that run on the television to control the internet.
OK the exact model you have should have built in wifi so that is not the issue.
Have you powered the tv off (by pulling the power cord out of the wall for 2 minutes) ?
ok. I suspect the wifi might have locked up at some point. many times powering off the device (TV in this case) and allowing the capacitors to discharge before powering on can help
one moment please
OK lets have you wait 1 minute and try again. That model TV is known to do that (remote not responding after a cold boot until a delay)
By the way, is the TV free standing or mounted to something ? I was thinking that IF a firmware update fixes the issues on this TV then it might be worth it to move the TV closer to the router for a short time for the TV to update itself.
(Other option would be to buy a longer cable, but I would rather you keep that money in your pocket for something that may only be used 1 time.)
OK so direct TV is also not working ? that changes things.
I would like you to go to your router, power it off for 3 minutes then back on.
(I will be waiting here, you can get back to my by checking your email and clicking on a link that will lead to this chat)
ok but the direct TV was able to SEE the Wi-Fi ?and the TV cannot ?
Have you rebooted the direct tv main box since this started ?
will do.I will place it for a refund (as I could not resolve it, there should be no charge)
By the way:
The issue with the wifi on the TV is a known issue, you are under warranty until dec 2017.
I would contact Sony and see if they can do anything for you on this: