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I'm trying to connect my Dell laptop to my new WIFI, I have…

Customer Question
I'm trying to connect...

I'm trying to connect my Dell laptop to my new WIFI, I have gone through the steps up to where I' stopped when The computer says could not get settings from HITRON CGN? I've never seen that before and don't know where or what that is so I can continue my set up

Technician's Assistant: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?

ALL other devices are connected, my iPhone, iPad, tvs

Technician's Assistant: Have you installed any updates recently?

Not on my lap top. I haven't used it in almost a year. I've just download a new IOS update on phone and laptop, .

Submitted: 7 months ago.Category: Networking
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Answered in 2 minutes by:
7/29/2017
Network Technician: Sean_A_M, Network Administrator replied 7 months ago
Sean_A_M
Sean_A_M, Network Administrator
Category: Networking
Satisfied Customers: 43
Experience: Experienced in routers,modems,network cables, wifi
Verified

Hello my name is ***** ***** I would like try to help. please let me know when ready to troubleshoot

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Customer reply replied 6 months ago
I was able to work out the problem with my internet server. Thx
Network Technician: Sean_A_M, Network Administrator replied 6 months ago

OK have a nice night.

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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