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Pete, Networking Engineer
Category: Networking
Satisfied Customers: 18097
Experience:  CISCO Certified Networking Engineer
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Our internet service through Comcast is so slow, We have a

Customer Question

Hi our internet service through Comcast is so slow
JA: What's the make/model of your device? How old is it?
Customer: We have a router from Xfinity ARRISTG862
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Forever and everything... is it the connection? the wireless router? our XBox lags and then the connection kicks us out.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Can you help with the home setup with Xfinity or do you have an internet service?
Submitted: 2 months ago.
Category: Networking
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What zip code area do you live in?

What speed does Comcast say they can provide in your area?

What speed are you actually getting?

(you can check your actual speed at

Expert:  Pete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.