How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I have a Linksys EA7500. I don't seem to be getting a

Customer Question

I have a Linksys EA7500. I don't seem to be getting a signal. How do I find out what's wrong.
JA: How much experience do you have with this particular Linksys product?
Customer: None other than installing it.
JA: What happened right before this popped up?
Customer: Nothing. I had been using an ethernet cable to connect to my DVR while the Comcast and TiVo folks got it up and running. However even after I disconnected it, I still got signal at least through 11:30 pm last night. There was lightning last night, but I had signal after it passed and there was no outage what so ever.
JA: What troubleshooting have you tried?
Customer: I can't find the instruction book. However, I unplugged it, waited 10 -15 seconds and plugged it back in. The Linksys logo which has been flashing is now solid, but I don't know what that means.
JA: Anything else you want the network expert to know before I connect you?
Customer: I don't know enough to give any further information.
Submitted: 2 months ago.
Category: Networking
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

If you plug the wireless computer into the Linksys router, are you able to access the Internet?

I will be standing by, looking forward to your response.
Thank you,
Jason