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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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New hub installed. need to re-connect wi-fi also need new

Customer Question

new hub installed. need to re-connect wi-fi also need new pass word for
JA: What's the make/model of your device? How old is it?
Customer: have two - 6" Amazon Kindle Fire 18 months old & Amazon 10" Fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: New Virgin Media hub installed yesterday
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No,that's fine thanks
Submitted: 2 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 months ago.

I'm sorry about the issue. What happens when you go to the menu / Wi-Fi / wireless option on the Kindle / Fire devices?

Do you see any passphrase / key / password ***** the back / bottom of your new internet hub?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 2 months ago.

Do you also have a Windows or Mac computer? If yes, what's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,