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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question
Is Charter providing you with static IP?
If your computer is connected to Router, check the network settings for Gateway IP
that is the IP of your router
then in Safari enter that IP and you will get to router login
computer connects directly to router
Just curious: if Charter already basically proved that your router is the issue, why are you still trying to configure it with static IP? or is this a new router?
let me know if you are able to get to router login page