Ask Computer Networking Questions and Get Answers ASAP
Hello. If all these icons point to applications on the network, you should probably run some tests of the network connectivity on the problem machine. Oe would be to open a browser and see if they can access the internet from that PC. Were there any errors on the affected user's computer?
Okay. I'm confused. Are the icons present and just greyed out or are they just gone from the desktop? And what OS is she running on that system?
Alright. Something is corrupted here. Try creating a new shortcut icon for one icons that is greyed out and let's see if that works. Don't clone the icon. Create a new one using all the same settings. And then have her try accessing/running it.
Okay. Someone may have (inadvertently) hidden those folders/files and have explorer set to show hidden/system files/folders. You might want to right click each file just to make sure that they're not 'hidden'. That's normally the case for greyed out folders/icons/files.
See if Google's "picasa" is installed on that PC.
And check this link out from Microsoft:https://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/my-desktop-icons-are-greyed-out-clicking-on-them/ab3fc16b-5507-4fd6-94d5-9d481cc915c1