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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Unable to access router login, have not gotten that email,

Customer Question

unable to access router login
JA: Have you tried having password ***** directions emailed to you?
Customer: have not gotten that email
JA: What happened right before this popped up?
Customer: nothing. I googled tech support
JA: What troubleshooting have you tried?
Customer: through Microsoft. it says the site is not accepting my request
JA: Anything else you want the network expert to know before I connect you?
Customer: I just want to change my password
Submitted: 2 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Are you just looking for your Wi-Fi / wireless password?
What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Customer: replied 2 months ago.
Netgear wndr3400. Yes to everything else
Expert:  Viet - Network Tech replied 2 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the make / model of your computer?

Please reply at the box below. Thank you.

Customer: replied 2 months ago.
Lenova yoga.i am hard wired into router
Expert:  Viet - Network Tech replied 2 months ago.

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer / router together with you?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
No
Expert:  Viet - Network Tech replied 2 months ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Have you tried the default username admin and default password password?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 2 months ago.

What happens when you click on the website below, and enter admin for username and enter password for password ***** login?

http://192.168.1.1

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 2 months ago.
Nothing
Expert:  Viet - Network Tech replied 2 months ago.

On your computer, click on the website below:

http://192.168.1.1

, then what does it show?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 2 months ago.

Or click on the website below:

http://www.routerlogin.net

, then what do you see?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 2 months ago.

How is it going?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,