How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I am trying to switch the router from pressing the wps

Customer Question

hello my name is ***** ***** am trying to switch the router from pressing the wps button to entering the password ***** i am not able to connect to wifi on my phone
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes does not work when entering password ***** will not allow i have to press the WPS button i do not want that option
JA: What happened right before this popped up?
Customer: i have an Iphone it does not have the option to press that button in my phone. when entering the wifi password ***** invalid password
JA: What troubleshooting have you tried?
Customer: unplugging
JA: Anything else you want the network expert to know before I connect you?
Customer: no i just want to be able to enter password ***** of pressing the WPS BUTTON ON THE back of the router PLEASE!!!!
Submitted: 2 months ago.
Category: Networking
Expert:  Sean_A_M replied 2 months ago.

hello my name is ***** ***** I would like to try to help

Expert:  Sean_A_M replied 2 months ago.

Can you tell me the make and model of your wifi router please ?

Customer: replied 2 months ago.
Dlink for 619L ES
Customer: replied 2 months ago.
Typo dir 619L ES
Expert:  Sean_A_M replied 2 months ago.

Thank you. Question for you, have you tried to connect to the router using a computer at all ? to change the password ***** settings ?

Customer: replied 2 months ago.
Ok look just refund me my money too many questions from too many people
Expert:  Sean_A_M replied 2 months ago.

OK I will be happy to do so immediately.

(I apologize if asking questions about the issue in order to properly fix it has been an issue.)

Have a nice day.