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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
You mentioned a switch here,
have you tried, at least temporarily, bypassing the switch and see if the atv ethernet will work direct to the router?
When was the atv purchased?Do you get any error messages, or is it just not recognizing the network at all?Or does it connect to the lan but not the wan?
Okay that is more likely a routing issue than anything else then,
you can try on the atv itself, or in your router setup, changing your dns address to 18.104.22.168 (secondary of 22.214.171.124) and see if that helps.
If you were trying a static IP, do that assignment on the router rather than the atv, and in doing so make sure you are assigning it for the mac address of the ethernet adapter, not the wifi.
Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you
Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
So, have you connected the cable to the switch and ATV? What happens?
SO, now you need to request an ip from the router via DHCP. Let me see if I can get into my ATV so I can show you where to set it up.
Okay. I cannot find my remote to my ATV and my iPad won't connect to it. But Hang on. I have an idea.
There should be an option to get ip address automatically. The router should be listening for a DHCP request and then assign it.
So, if that is not not working, set up your DHCP to exclude maybe 5 ip ip address by setting the DHCP range and then configure you ATV for static ip.
So, it's MAC address that's the culprit. Cane you modify the MAC on the router side? What brand and model number is ***** router?
Do that. Create a static ip from the DHCP exclusion range and then create a static ip linking to the ethernet MAC address.
It look like it has an ether connection now. Have you tried the ATV to see if it's on the net?
Yes. Now that it has ethernet. If you can disable wireless on the ATV before you reboot, do it.
Not sure. But since you have an ethernet cable attached, it should choose that first.
That's what I thought. But it will use the ethernet connection.
Do you have a PC on the net? can we run a trace route to that ip address? In windows it's "tracers 192.168.0.118" on mac, it's "treacroute 192.168.0.118"
Are you on a PC or Mac?
What version of Windows? 7, 8, 10?
I search at bottom type cmd and this should give you a command prompt.
Oops. Sorry it's "tracert 192.168.0.118"
Okay, run "ipconfig/all" on your PC and paste this screen.
Okay. So now try "ping 192.168.0.118" Okay do this when you come back
Okay. So am I. What happened with the ping from your PC?
So, we should probably reset the ATV to factory defaults. You will need iTunes on your PC. Go to iTunes.com and download and install iTunes for PC. And then follow these instructions.
How to Factory Reset an Apple TV
What's happening is that these devices get totally stupid and have to go back to factory setting. And once the ethernet cable is connected, it should go through the setup using ethernet. I think this is the only way to resolve this because there is a resister that sill has a setting that needs to be refreshed. Try this one let me know what happens.
Do what works best for your situation. The idea is to wipe clean and start from scratch.
Okay. Will be here.
Go be with your family. The have priority. You and I both know that the internet is alive and well. It's the piece of crap Apple TV that's refusing to play with he rest of the team. You may be stuck with wireless and Shame on Apple for making it so difficult to work with SECURE WIRED networks. I am available but I have family to be with too. I will help yogurt this going. No worries. Let me know when you are ready to engage again.
Looks like it wants to use wireless regardless of the connectivity. Ugh ! Are you looking to try an improve performance by using a wired connection?
Yes. That's apparently what's going on. I will continue to work with you on this. I would like to remote in and take a look at your router settings. This may be the culprit. Let me know.
I shouldn't matter. It should connect via ethernet. I believe that the ATV is confused and can't make up it's mind because it used wireless and it is still enabled so it is trying to use instead on the wired connection.
We have to fool it into using only the wired connection.